UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
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Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, I have genuinely enjoyed my time here and have been lucky to work with some incredibly talented and supportive people. I would say that teamwork is one of the things that stands out most. People are always willing to jump in, share knowledge, and help each other out when needed. It never feels like everyone is just looking out for themselves. Another thing I really appreciate is how inclusive the environment is. People from all kinds of backgrounds, cultures, and experiences are welcomed and respected. There is a genuine effort to make people feel included, and I think that shows in the way teams work together and communicate. I also value the amount of trust employees are given. There is very little micromanagement, which allows people to take ownership of their work and be accountable for results. You're treated like a professional and given the space to do your job, which makes a huge difference when it comes to both motivation and job satisfaction. The work itself is meaningful, and it's rewarding to see the impact the product has on customers. I've learned a lot during my time here, not just from the work but from the people around me.

Cons

Like any company, there are areas that could be improved. During periods of change, clearer communication and more visibility into long term priorities would help employees better understand where things are headed and how their work contributes to the bigger picture. Also, I personally believe that continued focus on career growth and development opportunities would definitely go a long way.

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UserTesting Response
3w
Thank you so much for taking the time to write such a thoughtful and detailed review — and for being part of the UserTesting team for so many years. That kind of loyalty and dedication genuinely means a lot to us. 🙏 It's heartwarming to read how much you value the teamwork, inclusivity, and trust that define our culture. You've captured something we care deeply about, creating an environment where people feel respected, empowered, and supported by the people around them. Knowing that this comes through in your day-to-day experience is exactly what we strive for. Your feedback on communication during periods of change is something we take seriously. We know that clarity and transparency around long-term priorities make a real difference in how connected and motivated people feel, and we're committed to doing better in that area. Your voice, and the voices of teammates like you, are exactly what help us identify where to focus. The point on career growth and development is equally important to us. We have a lot of incredible talent here — as you clearly know from working alongside so many great people — and making sure everyone has a visible path forward is something we want to keep investing in. We hear you, and this will remain a focus for us going forward. Thank you again for the kind words, the honest reflections, and the valuable suggestions. It's people like you who make UserTesting a great place to work, and we're grateful to have you with us. 💙
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

Cons

At times, there’s a sense of uncertainty from management.

5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The people team at UserTesting is one of the best teams I ever worked with! Everyone is an expert in their own area, the leaders are caring and encouraging, and the company supports your professional development with learning stipends and resources.

Cons

Even though they’re making an effort, the executive team is not representing some minority groups. The C-Level and SLT could be a bit more diverse.

Viewing 10 - 12 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.