Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Jul 4, 2026

Meaningful mission, talented people, and opportunities to improve alignment

Vp of engineering

Recommend

CEO approval

Business Outlook

Pros

UserTesting has a strong mission, an amazing product, talented people, and a customer-focused culture. I have had the opportunity to work with many committed colleagues over the years, including through the UserZoom integration and others, and the company continues to operate in a meaningful product category.

Cons

Like many companies that have grown, merged, and evolved, there have been periods of change that created complexity, shifting priorities, and organizational friction. Communication and alignment across teams and orgs can sometimes be improved.

5.0

Jun 24, 2026

Great product and innovation with strong career growth

Account executive

Recommend

CEO approval

Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0

Jun 22, 2026

Great place to work!!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Supportive team both immediate and cross-org, great management, flexible PTO

Cons

Nothing specific to the org. With any sales role, there will be stresses, and that's no different here. It makes all the difference to have a great system to help you through those challenges

Viewing 1 - 3 of 355 Reviews

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UserTesting reviews

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Meaningful mission, talented people, and opportunities to improve alignment

Great product and innovation with strong career growth

Great place to work!!

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