UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
1.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice logos and clean office

Cons

More accepting of its internal core IT staff using company devices for browsing hate speech content than it is of those trying to follow the company values and who want to learn/progress Little care for human talent or the health of its staff Mismanagement and convoluted team Seperation Botching mergers left and right

1.0
Mar 31, 2025
Recommend
CEO approval
Business Outlook

Pros

They have good healthcare insurance in Spain.

Cons

Upon joining I entered the Unit Appreciation Rights as part of my compensation, which should give rights to a payout, like phantom shares. It's a classic 4 years vesting timeline with a one year cliff. Upon leaving, I received a notice that they are exercising their right to buy back the rights I had already vested at the "fair market value of $0". This is something people considering joining UserTesting and actual employees should be aware of. This part of the compensation is effectively worthless.

2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Advantages of working at UserTesting was the salary was fair and a lot of true leaning happened. People are nice in that very corporate professional way. There was also a lot of modern tools at your disposal, though learning them is on you.

Cons

Even though I had been informed that the company needed major care after the acquisition last year, there was still a misunderstanding or misinformation of what was needed for the role. Also many roles have more than 1 person working at the similar level/ tasks that you can get support with. My specific role did not as well as minimal guidance on each counties countries needs. The whole time I was there was it was just figuring out what had to be done, laws that were involved, who needed to be spoken to, and how to implement actions. When things started to smooth out that is when the redundancy happened. When being made redundant I got the courtesy of an under 5 minute call where the manager told me the business made the decision that the position was going to be made redundant. The PBP took over and read out a legally approved script, asked if I had questions without any time to think or process. As soon as the meeting was over my computer was shut down and made into turned into a very expensive paper weight. All in all very high work expectations with minimal position support and no off boarding support.

Viewing 1 - 3 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.