Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

2.0

Apr 29, 2014

Good place overall, but really lacking compared to other tech companies.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Fun people who like to organize activities and make the day-to-day quite fun and enjoyable. Great way to get a foot in the door into industry, especially for college grads. Fast paced and up-beat environment. Sales are great and bonuses are seen often.

Cons

Lack of vision for overall company in the UX field. Usertesting is very reactive to what customers need, they are interested in providing answers to their clients and being a means to an end. This isn't research in the true sense. and it's limiting for employees who want to do more. The compensation is inadequate for the job duties and location. Combine this with inexperienced managers who aren't able to utilize their talent, make the work load inconsistent, and pass their stress to their employees.

5.0

Nov 27, 2013

Usertesting.com

Small business solutions

Recommend

CEO approval

Business Outlook

Pros

great location, right next to caltrain station. cool work environment. Cool people

Cons

None so far. need bigger space

5.0

Nov 27, 2013

The best company I've ever worked for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've worked for small fast growing companies, and for big companies with great benefits. But coming to work for UserTesting has been best career move I've made yet. It has that excitement you can only find at a fast growing startup. But there's a sense of stability that's rare for a company like this. Here's what makes this a special place to work in my mind: - UserTesting sells a product you can believe in. - This is a rewarding work place, where you can make a difference. - There is a great company culture. - Never a dull moment. - The executives are a hands-on group that care about their employees.

Cons

I just spent a minute trying to think of something. But I can't come up with any significant cons.

Viewing 352 - 354 of 355 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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UserTesting

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Good place overall, but really lacking compared to other tech companies.

Usertesting.com

The best company I've ever worked for

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