UserTesting reviews

- Nepotism. Sometimes it feels like a family business. At UserTesting, it certainly doesn't hurt to be old friends with the executives or related to them. - Like most tech companies, UserTesting lacks diversity, especially in management. 6 in 7 executives are white men. - Non-engineers are paid on the low-end, particularly our UX Research Team. - Could be better communication between Sales, Product, and Client-facing teams. The company is taking strides to work on this as a whole. - Like most tech companies, need more engineers. Hoping we can bring on more engineers to keep up with the huge demand for our web & mobile user research platform. - Our offices are cramped, and we're all spread out in different offices within a complex.

The lack of transparency in the company leaves employees questioning managerial structure, direction, and vision of the company. Communication between departments needs to be improved in order to provide and evolve the product efficiently and with clear direction. The workload researchers are expected to tackle is enormous; which often requires working overtime and completing work at home. Despite how much the research team contributes to the company at large, the research team is not appreciated by senior management as an integral aspect of the company. Salaries are inadequate. A 48K salary is not enough compensate the amount of work and stress involved as a UX researcher. There is a distinct lack of career advancement opportunities as a UX researcher.