UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
5.0
Jun 23, 2014

Engaging work environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People here are genuinely excited about their work. We have a lot of autonomy, and management takes suggestions seriously. People are always sharing interesting, challenging new ideas. Unlike previous jobs I've had, I wake up excited to get to work on my projects. The culture is very casual and welcoming.

Cons

The company is growing really fast (which is good), but sometimes it feels like we're outgrowing ourselves. We're running out of space in both our Mountain View and San Francisco locations.

2.0
Jun 20, 2014
Recommend
CEO approval
Business Outlook

Pros

UserTesting is awesome because they make a great product and the c-level executives are brilliant. The company culture is fun and relaxed. For most roles you can set your own hours, have a lot of authority over your projects, and there are adorable dogs!

Cons

There is a huge disconnect between the brilliant people and ideas in the c-level suite and the reality of the day to day, largely because no one is communicating effectively (and this disconnect only gets broadened because of a few bad apples in upper management). There is terrible communication between departments and (depending on your department) terrible communication within your department. No one is on the same page about what direction we are headed (or how we are going to get there), which results in a lot business politics because you have to cater to everyone's agendas. Additionally, the company theoretically makes up for their subpar salaries with learning and growth opportunities, but the emphasis is so on the bottom line that no one has time to learn or grow. What's worse is that they don't reward anyone for actually living up to their absurd standards and timelines. Everyone burns out in 6 months to a year. All of which makes working here exhausting because we've created a situation in which it is impossible to improve ourselves or the company.

3.0
Jun 14, 2014
Recommend
CEO approval
Business Outlook

Pros

The people are, without question, the easiest people to get along with in all of Silicon Valley. Everyone is smart, fun, clever, and nice.

Cons

Every initiative is merely a hurried reaction because no one has the time/experience to be successfully proactive in any endeavor. Management/staffing decisions are made using a system of nepotism and WILDLY visible favoritism. Senior Management attempts to perform "approachable," but it's clear that very little employee feedback is ever valued or acted upon. And the pay is laughable at best.

Viewing 346 - 348 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.