UserTesting reviews

- The only thing saving User Testing is it's sales team and the current lack of alternatives. The product is a mess held together by duct tape. - Product and engineering leadership is questionable to say the least. It is riddled with politics, cliques, unethical management of employees and terrible, and far from transparent practices, adept at reinventing things that shouldn't be. - Burnout is rampant and there is a revolving door of joiners and leavers. - WARNING: You will be fired for NO GOOD reason. It happened more often than it should. Often for reasons that are less than adequate. Fairness and ethics is not a value User Testing cares about. HR is not there to support you. They are there to protect the company and their executives (their bosses). You are not considered. If you are fired, they won't care or ask about your side of the story. There is no warm up to the firing. No "hey, we see you're not doing what we need you to do, so here's a performance improvement plan". You will just be cut. Many women, black, asian, and other underrepresented employees left because of the toxic way User Testing operates and treats their employees. There was even an employee led "IDEB Group" to help the company improve. I was in this group. HR and executives did not care that morale was dropping even though we gave extra time out of our day to support their improvement. Stay away from them if you can. Now that they are public and become more and more of a machine, it's only going to get worse and you will be ingested and spat out like no one cares.

There is a huge disconnect between the brilliant people and ideas in the c-level suite and the reality of the day to day, largely because no one is communicating effectively (and this disconnect only gets broadened because of a few bad apples in upper management). There is terrible communication between departments and (depending on your department) terrible communication within your department. No one is on the same page about what direction we are headed (or how we are going to get there), which results in a lot business politics because you have to cater to everyone's agendas. Additionally, the company theoretically makes up for their subpar salaries with learning and growth opportunities, but the emphasis is so on the bottom line that no one has time to learn or grow. What's worse is that they don't reward anyone for actually living up to their absurd standards and timelines. Everyone burns out in 6 months to a year. All of which makes working here exhausting because we've created a situation in which it is impossible to improve ourselves or the company.