Is Mapfre a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Mapfre have rated their employer with 4.0 out of 5 stars in 17 Glassdoor reviews. This is a higher than average score with the overall rating of Mapfre employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at Mapfre now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Mapfre .

Does Mapfre pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Mapfre with 4.4 out of 5 stars based on 17 anonymously submitted employee reviews. This is 20% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Mapfre.

How happy are Customer Service (CSR) professionals working at Mapfre?

71% of Customer Service (CSR) employees at Mapfre would recommend their employer to a friend. This rating has increased by 7% in the past 12 months. Customer Service (CSR) professionals have also rated Mapfre with a 4.1 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Mapfre?

Atendente De Call Center (41) , Analista (32) , Agente Comercial (23) , Analista Júnior (23) , Atendente (20) , Assessor Comercial (18) , Assistente Administrativo (18) , Assistente Comercial (17) , Claims Adjuster (17) , Analista Pleno (16) , Becario (16) , Gerente (16) , Gerente Comercial (16) , Becario En Prácticas (15) , Assistance Coordinator (14)

What are the pros of working at Mapfre according to real employee reviews?

"Good benefits and good work" ((in 26 reviews)); "great people working there and made friends for life." ((in 24 reviews)); "The team were great and we got on well" ((in 9 reviews)); "Easy work and nice colleagues" ((in 8 reviews)); "If you want advancement opportunities Mapfre USA is the company." ((in 7 reviews))

What are the cons of working at Mapfre according to real employee reviews?

"low pay compared to industry." ((in 17 reviews)); "Poor management and minimal job prospects" ((in 13 reviews)); "Some managers were actually bad people, the atmosphere was an unhappy one as a result." ((in 9 reviews)); "no training" ((in 8 reviews)); "Getting calls day in and day out getting calls from people screaming, swearing, and complaining about how much they hate me and the company; and I rarely get backed up by supervisor or manager" ((in 5 reviews))

Mapfre Customer Service (CSR) reviews

4.0

71% would recommend to a friend

(17 total reviews)

Antonio Huertas

99% approve of CEO

98% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Customer Service (CSR) employees have rated Mapfre with 4.0 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Mapfre is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Seguros industry (3.6 stars).

Reviews by job title

17 reviews

2.0

May 8, 2019

Pros and cons

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good bonus and flexibility in working hours

Cons

Poor management and minimal job prospects

1.0

Apr 26, 2018

Very poor

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Location is great -Building is very nice.

Cons

- Training is too overloading, Mapfre expects you to know everything after the training is complete. -Hours are terrible -Was never informed that it was shift work which has a massive effect as most shifts you would be finishing at 10pm

1.0

May 6, 2017

Worst company i ever worked for.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Ok time off. Micro managed and the Columbus Ohio office doesnt have a clue and is afraid to take leadership. micro manager. ,they do not value your insight for change. The company will go nowhere and they are happy with that. No chance for advancement. Management treats their employees like they are nothing. No incentive except for a paycheck.

Cons

Manager is obnoxious they lie they will talk about you in your face and behind it. I was in a training class of 11 and not even 6 months later more than 7 are gone. You sign up for a fulltime job but they pay 77.25 hrs every 2 weeks when it should be 80 hrs.. Although you work 80 hrs.

Viewing 13 - 15 of 17 Reviews

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Mapfre Customer Service (CSR) reviews

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Very poor

Worst company i ever worked for.

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