Mapfre Customer Service (CSR) reviews

4.0

71% would recommend to a friend

(17 total reviews)
avatar

Antonio Huertas

99% approve of CEO

98% positive business outlook

Customer Service (CSR) employees have rated Mapfre with 4.0 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Mapfre is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Seguros industry (3.6 stars).

Reviews by job title

17 reviews
2.0
Feb 14, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

Closed location with no opportunity to elsewhere permanently

3.0
Aug 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Generous PTO, smiling faces, opportunity for advancement, regular hours, double time if working on a holiday (if available), good benefits, many learning courses offered online which the company pays for that help long term in your career.

Cons

Overworked, underpaid. It is disheartening in the very least to know that external employees hired off the streets start at a higher hourly rate than some of the employees who have been here for years, doing the same job. I realize you have to increase the starting pay for incentive as the turnover rate is quite high and spots need to be filled, but be fair across the board. Experienced, good employees have had to train brand new employees who make $1-$2 more than them in some cases. People talk. The raises are absolutely bogus and also not fair. They give better raises to people who do the bare minimum rather than to the over achievers.

Viewing 10 - 12 of 17 Reviews

Glassdoor has 1,781 Mapfre reviews submitted anonymously by Mapfre employees. Read employee reviews and ratings on Glassdoor to decide if Mapfre is right for you.