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CPM International Contact Centre

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CPM International Contact Centre reviews

3.1

45% would recommend to a friend

(383 total reviews)

Mike Hughes

57% approve of CEO

33% positive business outlook

CPM International Contact Centre has an employee rating of 3.1 out of 5 stars, based on 383 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CPM International Contact Centre employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

383 reviews
2.0
Nov 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Friendly and casual environment, free coffee machine, some possibilities to have a fixed schedule. Possibility to evolve quickly (less than 2 weeks sometimes).

Cons

DON'T TRUST THEM. The salary is never accurate, and neither are the payrolls - there's always a mistake and you can't check it if you don't speak Spanish. Don't get tricked by the "relocation package" or "NIE promise" as it never comes. They ALWAYS pay you late/give you incomplete salary. You then have to fight for weeks, if not months, to get the remains. BEWARE of gossips and bullying. Lots of my collegues got harrassed/bullied but when they tried to ask for help, they've been kindly treated as liars and pushed to leave the company. Same for the agents who tried to help them... they threaten you to "lose your job" if you insist on helping someone who's victim of false allegations/bully/harrassment. Agents are not treated the same way. *Make sure you make friends with your Team Leader to get the best treatment 😏*

avatar
CPM International Contact Centre Response
6y
Thank you for recognising our work environment and career opportunities. Transparency and fairness are very important to us. We are offering administrative and economic support to the best talent that could fit CPM business goals and culture, the conditions are clarified in writing and always accessible. We are constantly improving our performance management policies to be able to assess, reward and promote employees through clear KPIs and professional skills. We encourage you to share specific suggestions via http://bit.ly/cpmfeedbackform, we will consider your feedback to ensure to deliver to best opportunities for our employees.
1.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

None based on CPM itself but as every call centers, you will meet a lot of nice colleagues to work with and who will support you as it's very needed there. CPM is not the reason why the people are nice., they are because without each other we don't last more than 1 week and everybody needs to pay their bills.

Cons

List cannot be exhaustive as there are too many. -Don't pay on time if they pay you in the first place. (forget bonuses or any promises made) -Fire people without notice. - Will be all nice and cheesy and first and once the training finished will treat you like you are not a human being. -Threatening environment - You will never feel safe about your employment terms. -Are willing to lie, manipulate or/and to mislead you in your decisions to play the game at their advantages (BE AWARE of the Spanish laws and Labor rights before signing anything, really anything!) -No integrity and poor work ethic (never seen this in my career before) -No organisation, delays to respond to any kind of request as simple as your schedules update for example. -Be sure to never sign a voluntaria baja without doing your full 15 days notice period even if they tell you "that's ok you can leave without completed it and you still get paid" (they won't pay you) -Never ever based your decision on their words, always ask everything to be in confirmed writing and make sure to keep all relevant info safe in your personal inbox or any device but not on the professional one. - Don't expect anything in terms of career progression as they promote their "friends" or people very easy to "manipulate", and trust me, being the top performer in your team won't change that. -If you don't speak Spanish, always have a witness speaker with you or ask always that speak and write English with/to you. -Just do your work, "try" to get paid and forget your self-esteem, then you might be fine there... just maybe tho. Always keep looking for other opportunities meanwhile before you regret being passive. -I would say the main cons is to work for them in the first place.

3.0
Feb 25, 2018

A good start but not always a good end

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- young and friendly people - international environment - some company bonuses (Airbnb travel coupon) - new friendships -different shifts (full time, part time, intensive shift, early and late shift...) -perfect location near Sagrada Familia -not to high expectations and requirements - fast and easy recruitment process -flexible start date - I was provided with a good relocation bonus by completing 6 months of employment

Cons

- lowest payment in this branch - not always fair and accurate decisions from management -bad HR and horrible payroll team - not flexible for holidays requests - no food voucher, travel allowance or health insurance - bad workforce management - fire people for no reason, not always renew contracts after probation -change shifts and do not keep promises

Viewing 4 - 6 of 383 Reviews

Glassdoor has 664 CPM International Contact Centre reviews submitted anonymously by CPM International Contact Centre employees. Read employee reviews and ratings on Glassdoor to decide if CPM International Contact Centre is right for you.