Pros
None based on CPM itself but as every call centers, you will meet a lot of nice colleagues to work with and who will support you as it's very needed there. CPM is not the reason why the people are nice., they are because without each other we don't last more than 1 week and everybody needs to pay their bills.
Cons
List cannot be exhaustive as there are too many. -Don't pay on time if they pay you in the first place. (forget bonuses or any promises made) -Fire people without notice. - Will be all nice and cheesy and first and once the training finished will treat you like you are not a human being. -Threatening environment - You will never feel safe about your employment terms. -Are willing to lie, manipulate or/and to mislead you in your decisions to play the game at their advantages (BE AWARE of the Spanish laws and Labor rights before signing anything, really anything!) -No integrity and poor work ethic (never seen this in my career before) -No organisation, delays to respond to any kind of request as simple as your schedules update for example. -Be sure to never sign a voluntaria baja without doing your full 15 days notice period even if they tell you "that's ok you can leave without completed it and you still get paid" (they won't pay you) -Never ever based your decision on their words, always ask everything to be in confirmed writing and make sure to keep all relevant info safe in your personal inbox or any device but not on the professional one. - Don't expect anything in terms of career progression as they promote their "friends" or people very easy to "manipulate", and trust me, being the top performer in your team won't change that. -If you don't speak Spanish, always have a witness speaker with you or ask always that speak and write English with/to you. -Just do your work, "try" to get paid and forget your self-esteem, then you might be fine there... just maybe tho. Always keep looking for other opportunities meanwhile before you regret being passive. -I would say the main cons is to work for them in the first place.
