Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      CPM International Contact Centre

      Engaged Employer

      CPM International Contact Centre reviews

      Compare reviews

      3.2

      47% would recommend to a friend

      (382 total reviews)

      Mike Hughes

      62% approve of CEO

      35% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.4

      Work/Life balance

      3.1

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Senior management

      CPM International Contact Centre has an employee rating of 3.2 out of 5 stars, based on 382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CPM International Contact Centre employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      382 reviews
      2.0
      Jan 25, 2015

      Pays your bills, and after paying the bills you have no money left.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The project (Airbnb) is interesting -Nice colleagues -Team leads trying to do what can with the means they have. The effort is there..

      Cons

      One of the worst paying call centers in Barcelona, you can pay your bills and thats it. They expect you to work between 9 a.m. and 10 p.m. and 2 weekends every month. They have additional pay for working on Sundays (10 Euro for a whole Sunday) Schedules are made for breaks, and you are obliged to have to take them at that time. Most of the time they are divided in a messed up way. They want more and more, but never increasing the compensation. It is a shame that companies as Airbnb outsource their customer service to these types of companies. Fast changing group of colleagues because many people leave quite fast after starting

      3.0
      May 2, 2016

      CX agent for Airbnb project and CX Trainer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - nice multicultural environment, friendly colleagues and great people - good location close to Sagrada Familia - good project and stress free job (Airbnb)

      Cons

      - poor management with people not qualified enough in higher position (Team leaders, operation managers) - one of the lowest salary for CX in Barcelona - different salary according to nationality (higher for french and german speakers) that is discriminatory and deceiver especially considering the anti-discriminatory world that Airbnb promote - unexperienced management that fires people according to personal feelings rather than clear criteria

      1.0
      Oct 9, 2018

      Shocking organisation to work for

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good way to meet people and make friends in Barcelona.

      Cons

      -Terrible salary and working hours. -Dreadful working conditions. -'Senior staff' and 'Team leaders' are unqualified and lazy who have little or no faith in the company itself. -Don't expect to get paid the correct amount or on time. - Don't expect any help or advice from Human Resources.

      Viewing 1 - 3 of 382 Reviews
      Related searches: CPM International Contact Centre jobs | CPM International Contact Centre salaries | CPM International Contact Centre benefits | CPM International Contact Centre interviews
      ReviewsCPM International Contact Centre reviews

      Glassdoor has 662 CPM International Contact Centre reviews submitted anonymously by CPM International Contact Centre employees. Read employee reviews and ratings on Glassdoor to decide if CPM International Contact Centre is right for you.