Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting "pay" Reviews

5.0

Feb 8, 2018

Good place to start off

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Manager is really understanding as well as the rest of the company. It’s a great place to start off in your UX career and you’ll learn a lot.

Cons

If you are an RA, there’s no pay raise opportunity. But the pay in general is fair.

4.0

May 24, 2018

Ux/ui tester

User experience/ui tester

Recommend

CEO approval

Business Outlook

Pros

Good pay to work ratio

Cons

Vacation is limited and insurance is lacking

UserTesting Response

7y

Hi there: Since you are a contractor, we don't have the ability to offer you benefits other than the gig work in testing for our panel. We do appreciate what you are doing for us and hope we can continue to give you enough work to augment the other things you are doing!

2.0

Oct 16, 2019

Difficult company to work for...

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice office Friendly people Decent pay Good Christmas & summer parties Decent bonus

Cons

Heavy workload No training budget Very little leadership More focused on the bottom line Lack of job security

5.0

Mar 26, 2018

Pretty Darn Cool Place to Work

Product manager

Recommend

CEO approval

Business Outlook

Pros

The people at UserTesting are absolutely amazing to work with. Everyone is friendly and collaborating with others is a pleasure. The pay is competitive and the benefits are even better. Being a feedback company, management are always open to feedback and looking at ways to get better. After having worked in some not so great environments, I'm happy to say that I've found a long-term home here at UserTesting.

Cons

The commute to work can be a little long if you don't live near one of the offices.

3.0

Feb 23, 2018

Stagnant Sales Team

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent benefits Decent pay Nice people mixed into the crowd & industry knowledgeable people Flexible hrs? (People come & go)

Cons

Positive Culture & defined culture Collaboration across teams No sales enablement Over inflated titles Product direction (Those flexible hrs—random team members working from home who should be in office period!)

4.0

Mar 12, 2018

Pretty good, but high pressure

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay, really great product, global

Cons

high pressure, small sized company, highly emphasized people needing the ability to work autonomously with little or no guidance after training

1.0

Aug 19, 2018

Very bad company- must avoid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice people and decent pay

Cons

- Training pretty much non-existent - Very bad guidance - The customer doesn't matter, only their money - Employees are not supported to succeed - Overworked and understaffed

5.0

Oct 15, 2018

Best place I've worked for

Sdr

Recommend

CEO approval

Business Outlook

Pros

Great Pay, passionate team with awesome coworkers who grind and love to laugh

Cons

Parking in Denver is needed.

5.0

Sep 3, 2019

Good to make some money on my spare time

Tester

Recommend

CEO approval

Business Outlook

Pros

Easy money, you do not spend a lot of time on each test, unless you take a 60 min live interview but which pays 60usd per hour which is totally worth it. Help center is really friendly and always understand any problem, they actually care about you and guide you in any matter.

Cons

What you'll get paid each month will be really random according to how many tests you take.

UserTesting

UserTesting reviews about "pay"

Company ratings over time

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Reviews by job title

Good place to start off

Ux/ui tester

Difficult company to work for...

Pretty Darn Cool Place to Work

Stagnant Sales Team

Pretty good, but high pressure

Very bad company- must avoid

Best place I've worked for

Good to make some money on my spare time

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