UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
2.0
May 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy product to sell. Because its literally a recorded video review. Not so much "technology" sale. Some nice people that want to help. Work from home.

Cons

CRO talks a big game on transparency, openness, and culture of team. Yet the minute and give honest feedback that HE asked for, he reprimands them. CRO also doesn't have much respect from the ranks. He doesnt/cant much value to senior/seasoned sales professionals. Kind of a weird disjointed sales culture for such a small company. Product is a 1 trick pony and competitors have caught up to them. I dont see how they can expand with additional products. No territory analysis for incoming AE's. They wing it and it shows. Most accounts have been oversold.

avatar
UserTesting Response
6y
We’re all sad to see your review of your brief experience working on the UT Sales team. It sounds like what we’ve put together didn’t work for what you wanted to sell and how you wanted to be managed - and that happens. We do wish you well for the future and know that different environments work for different people, so we hope you find that place. Our sales team has overachieved for the past two years and kept their voluntary turnover rate under 5% because of that success. We’re all guessing this just wasn’t the right place for you and hoping it is the right place for the others on the sales team. Regardless, I’ll be discussing your comments with the CRO because we can all #get better.
2.0
Oct 7, 2015

Poor Management not Outweighed by Fantastic Coworkers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company serves as a great introduction to UX, SaaS, and the tech industry in general. If you're looking to break into the industry but lack the experience, there tend to be a lot of opportunities at UserTesting (UT) to get your foot in the door. - With each passing month, the company is providing more and more fun perks to emulate the startup culture it uses as a crutch (salary 25% below industry average? here's a free 15 minute massage!) - Excellent cohesion within teams. My coworkers were by far the best part of this job and I'm still close friends with many of them.

Cons

I was initially sold on UT by the notion of "you do you," meaning it didn't matter what your style was so long as you did great work. About six months in, there was a dramatic shift away from this philosophy. It became clear that there was a certain way of doing things, and deviation from those ways wouldn't work out well for you. As a result, favoritism (and even nepotism in the case of one family) ran rampant. I don't say this out of jealousy-- hell I took advantage of the favoritism. As a man I only had to be a "bro" to succeed. It quickly became apparent that the quality of my work had no effect on how much I was valued. Another result in this shift was that criticism was no longer genuinely accepted. All companies have things that need to be improved, and UT is definitely no exception. When inefficiencies or product failings were pointed out, one would be ridiculed for negativity and urged to focus elsewhere-- even when multiple suggested solutions and corroborating data were provided. Then again, you don't accumulate the overhead costs for SaaS that UT has without ignoring good ideas. It wasn't watching bad ideas fester into huge money sinks that urged me to leave. Nor was it watching qualified and competent leaders be usurped by those who share last names with the decision maker. It wasn't even the pitiful coercion attempts made against dissenters. The straw that broke my back was being told directly by the COO that "we're all just in this to have our big payday [IPO/acquisition] and cash out." So instead of drinking more Kool-Aid and sacrificing my mental health for some board members' payout, I quit and immediately got a new job paying 50% more where I'm valued for what I actually contribute.

1.0
May 3, 2016

Non Transparent Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are good. Lunch provided on Tuesday and Thursday. Onsite deli with hilarious owner. Good product. Ping pong table was a great addition to the MV office.

Cons

A lot of the great people have either left or been laid off without any notice from the company. The hiring plan has been cut to nearly zero and is on a "freeze" until at least Q3/Q4. In fact, more lay offs are on the horizon due to the company wanting to become "financially fit". The client success team is over worked while being told they would hire more to help workload but that is not happening after all. There is a huge disconnect in culture between the SF and Mountain View office.

Viewing 25 - 27 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.