Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 25 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Jun 29, 2021

Great place to work

Engineer

Recommend

CEO approval

Business Outlook

Pros

I have been working more than 2 years already and is a really good to work, really nice environment, nice people and a lot of new projects

Cons

Not highest salaries in Barcelona, and this is a really important thing to be competitive

1.0

Oct 11, 2019

Human Resources CAN'T be trusted - UNETHICAL

Facilitator

Recommend

CEO approval

Business Outlook

Pros

Fun perks, nice people, easy going environment

Cons

SOMEHOW what I told HR during my exit interview got back to me via another employee who was told by ANOTHER employee.

UserTesting Response

6y

I see your review and would like to follow up with you directly. If you feel comfortable, I'm available to discuss what happened. It would not be like anyone on our team to discuss anything confidential, so I would really like to know what happened. Please reach out if you would like to give me more information to work with. In the meantime, we will review our practices.

2.0

Oct 20, 2023

Once a great company, now just another private equity pawn

Sales

Recommend

CEO approval

Business Outlook

Pros

There are very few positives to working at UserTesting in 2023

Cons

Acquired by private equity, merged with userzoom and preferred their hard nose culture to Usertesting’s “be kind to others.” Constant layoffs, work feels like you have a gun to your head at all times. Executives are out of touch and constantly set the field team up for failure. The CEO brought in his exec buddies, sold to Thoma Bravo, made their millions, and now the rest of the company is suffering for it. UserTesting is not even a shell of itself, it is a corpse.

Viewing 19 - 21 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

United States

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Strategic Inside Sales Representative

UserTesting

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Great place to work

Human Resources CAN'T be trusted - UNETHICAL

Once a great company, now just another private equity pawn

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