Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

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UserTesting

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

4.1

Compensation and benefits

3.7

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

3.0

Jan 5, 2025

Great Product

Accounting manager

Recommend

CEO approval

Business Outlook

Pros

-Company invests in programs to help make their employee's jobs more efficient -Great people -Benefits -Great product that when used correctly can be very useful to their customers

Cons

-Unrest began when the company decided to be bought out by a PE firm about a year after going public

4.0

Dec 20, 2024

A good place to work

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

Good people, solid compensation, market leader in their space, virtual culture, Andy was very good as CEO.

Cons

Private Equity Thoma Bravo company took over a couple of years ago and squeezed a lot. Good for the PE company, not great for it's employees.

1.0

Dec 11, 2024

Absolute clown show

Global account director

Recommend

CEO approval

Business Outlook

Pros

Great product with tons of excellent use cases for customers.

Cons

Absolute clown show in sales leadership as yet another re-shuffle at the top brings in Colonel Kurtz from Apocalypse now with zero domain expertise and the elegance of a fullback hit in the head too many times.

Viewing 64 - 66 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

View job

Director, Segment Marketing

Remote

View job

Partner Sales Director