UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
2.0
Jan 17, 2023

A detailed look into UT.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally nice and helpful people to work with.

Cons

CULTURE Very clique-y. Leadership will tell you 2 days in-office is "optional", but will guilt trip you while implying that you must have some type of issue if you can't or don't want to come in at least once a week. When in reality, their office is a very distracting work environment with limited space for solitude and privacy when making calls. They will prioritize those who come in the office and chug the Koolaid, regardless of their performance (this was made very apparent with who they chose to layoff when they decided to "downsize" the org at the beginning of Q3 '22). PAY They pay SDRs (inbound) pennies compared to market. BDR (outbound) pay is avg. (MINORITIES, see below) Overall very white as a company (as expected), with a couple sales leaders/managers from minority groups. However they keep their money and bosses first, and neglect idea of uplifting people like them and having their backs as they try to jumpstart their careers. A group was created by a couple minority managers that was set to meet once a month with the goal of providing tailored career development discussions and advice for underrepresented people who havent had that. GREAT idea, but I'm reality, we met about 2 out of 6 months after it was created- with the meetings being cancelled last-minute and without explanation time after time.. Zero diversity among AEs as well. A lot of AEs treat and talk to sales/biz reps as if they are their personal assistants, rather than partners in prospecting. They won't care about your success or well-being, even though you're directly responsible for them being able to make RIDICULOUS money. BENEFITS Outdated PTO policy based on accrual. Limited sick time. OK standard benefits. One-time "WFH office set-up stipend" that's barely enough for an extra monitor. Old, slow, and cosmetically flawed MacBooks, that waste at minimum an hour a day buffering and freezing. And the laptop is ALL you are provided from the company. OVERALL Not the move, unless you just need somewhere to start and have limited options.

1.0
Jun 19, 2018
Recommend
CEO approval
Business Outlook

Pros

- Talented researchers (or whatever is left of them) - Nice offices - Some remote working (1day per week max, not every week) is allowed

Cons

- Very low people retention - Management is poor and inexperienced - Salaries below the market average - No training provided - US-based HR is unaware of UK procedures and legislation.

Viewing 46 - 48 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.