Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Mar 19, 2025

Great Place If You Want to Work—Not for Empty Suits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

High-Impact Work – If you take ownership and put in the effort, you’ll get exposure to big projects and opportunities to make a real difference. Smart, Hardworking eSuite – The team is full of talented, driven people who care about the company’s success. Strong Market Position – UserTesting has a respected brand and a great product, making it an exciting place to grow. Lots of Visibility – You won’t get lost here—good work is recognized, and you can build a strong internal reputation fast.

Cons

Cross-Team Alignment Is a Work in Progress – With rapid changes, getting everyone on the same page takes effort and patience.

2.0

Mar 11, 2025

Avoid

Quality engineer

Recommend

CEO approval

Business Outlook

Pros

Culture WAS great until the buyout

Cons

Everything. It's all gone downhill

5.0

Mar 5, 2025

Great Career Development in a Fast-Paced Environment

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

~Strong career growth opportunities with room for development. ~Supportive and approachable management that encourages learning and success. ~Exciting, fast-paced environment that challenges you to be agile and maintain a positive mindset. ~Market-leading product with a strong reputation and innovative edge.

Cons

~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.

Viewing 46 - 48 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

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Great Place If You Want to Work—Not for Empty Suits

Avoid

Great Career Development in a Fast-Paced Environment

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