UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
1.0
Mar 28, 2025

Unpleasant

Recommend
CEO approval
Business Outlook

Pros

Some great people and the product is best in class

Cons

SaaS sales roles are often high pressured but UT is next level in terms of pressures and deluded expectations. The attitude is very one sided in that it’s all ask and very little give to help achieve. The new CEO and exec team put in last summer know nothing about the product or market and look as if they are just boiling it down to its most basic parts to prepare for sale. The business seems to operate in a parallel reality of what leadership say is happening and image they want to project and the reality on the ground. There is a constant hope amongst colleagues that it will get better after.. (e.g. the next big round of layoffs etc) - but it actually just gets perpetually worse. There have been at least 8 large rounds of redundancies in 2 years and the remaining team are burnt out, bewilder and looking for a way out. Leadership is relying on the scarcity of other roles at the moment to use that position of power to squeeze the life and soul out of the what’s left of the culture and the individuals in the team.

5.0
Mar 24, 2025

Bought into UT 3.0

Recommend
CEO approval
Business Outlook

Pros

Outstanding leadership that understands what success looks like and driving us to an outcome.

Cons

None, the only issue I see is moving us faster.

3.0
Mar 20, 2025

Private Equity Vibes

Recommend
CEO approval
Business Outlook

Pros

Very nice colleagues, modern technology, stable pay, some benefit perks.

Cons

Ever since being privatized by Thoma Bravo and the merger, there are a lot of inefficiencies in planning, constant pressure to deliver more faster, overhead of meetings, loss of morale, constant reorganizations, feeling of scarcity.

Viewing 43 - 45 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.