Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Mar 26, 2018

Pretty Darn Cool Place to Work

Product manager

Recommend

CEO approval

Business Outlook

Pros

The people at UserTesting are absolutely amazing to work with. Everyone is friendly and collaborating with others is a pleasure. The pay is competitive and the benefits are even better. Being a feedback company, management are always open to feedback and looking at ways to get better. After having worked in some not so great environments, I'm happy to say that I've found a long-term home here at UserTesting.

Cons

The commute to work can be a little long if you don't live near one of the offices.

5.0

Oct 24, 2016

Great place to work

Sales development representative

Recommend

CEO approval

Business Outlook

Pros

• High pay for an SDR • pool table • great product, not difficult to sell • two fridges and a pantry full of food, management often buys us beer

Cons

There's the occasional bad apple or two at this company — but they get rooted out in due time.

5.0

May 4, 2016

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great environment, amazing people and wonderful culture.

Cons

Not clear career path in my department. Lots of changes during each year. Too much uncertainty.

Viewing 349 - 351 of 355 Reviews

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UserTesting

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Pretty Darn Cool Place to Work

Great place to work

Account Manager

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