UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
5.0
Oct 8, 2015
Recommend
CEO approval
Business Outlook

Pros

From the CEO down, all employees are exceptionally friendly and down-to-earth. On my second day on the job, the CEO personally introduced himself to me, and reiterated his open-door policy. Beyond that, my manager is extremely reasonable with flexible schedules and warm. Not only do we offer a flexible working schedule, but we also know how to have fun. Plus, we get free lunches every Tuesday and Thursday. The best thing about Usertesting are the people, who are always willing to help.

Cons

Similar to any growing business there isn't the processes in place completely yet. It's a work in progress but not a bad thing

2.0
Oct 7, 2015

Poor Management not Outweighed by Fantastic Coworkers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The company serves as a great introduction to UX, SaaS, and the tech industry in general. If you're looking to break into the industry but lack the experience, there tend to be a lot of opportunities at UserTesting (UT) to get your foot in the door. - With each passing month, the company is providing more and more fun perks to emulate the startup culture it uses as a crutch (salary 25% below industry average? here's a free 15 minute massage!) - Excellent cohesion within teams. My coworkers were by far the best part of this job and I'm still close friends with many of them.

Cons

I was initially sold on UT by the notion of "you do you," meaning it didn't matter what your style was so long as you did great work. About six months in, there was a dramatic shift away from this philosophy. It became clear that there was a certain way of doing things, and deviation from those ways wouldn't work out well for you. As a result, favoritism (and even nepotism in the case of one family) ran rampant. I don't say this out of jealousy-- hell I took advantage of the favoritism. As a man I only had to be a "bro" to succeed. It quickly became apparent that the quality of my work had no effect on how much I was valued. Another result in this shift was that criticism was no longer genuinely accepted. All companies have things that need to be improved, and UT is definitely no exception. When inefficiencies or product failings were pointed out, one would be ridiculed for negativity and urged to focus elsewhere-- even when multiple suggested solutions and corroborating data were provided. Then again, you don't accumulate the overhead costs for SaaS that UT has without ignoring good ideas. It wasn't watching bad ideas fester into huge money sinks that urged me to leave. Nor was it watching qualified and competent leaders be usurped by those who share last names with the decision maker. It wasn't even the pitiful coercion attempts made against dissenters. The straw that broke my back was being told directly by the COO that "we're all just in this to have our big payday [IPO/acquisition] and cash out." So instead of drinking more Kool-Aid and sacrificing my mental health for some board members' payout, I quit and immediately got a new job paying 50% more where I'm valued for what I actually contribute.

5.0
Sep 13, 2015
Recommend
CEO approval
Business Outlook

Pros

1. UserTesting is growing very rapidly as the recognized market leader. They have achieved this through a lot of hard work and gutsy decision by a smart, hardworking and incredibly nice team. 2. The culture is top notch here - employees feel positive coming to work and are very comfortable with each other. The company's founders care a lot about their employees and about the company's culture. 3. There are lots of growth opportunities given the company's fast growth and expanding markets. 4. If it was not clear on the website, there are also 2 offices - in Mountain View and San Francisco which make it more attractive to SF and South Bay people.

Cons

As with all fast-growing companies, there are some growing pains for each team/departments and you should not expect lots of hand-holding while a stellar performance is expected from you at the same time, and you should take it as a challenge.

Viewing 331 - 333 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.