Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

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UserTesting

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

4.1

Compensation and benefits

3.7

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

5.0

Jan 27, 2016

A Great Opportunity At UserTesting

Sdr

Recommend

CEO approval

Business Outlook

Pros

First and foremost the people here are great. Work will always be work, but when surrounded by outgoing, hard working, and friendly people, it sure makes work a better overall experience. Besides the people, the product is great. This is an exciting field to be in, and UserTesting is leading the charge all things UX All the "classic tech start up perks" are here so why elaborate. I wear a tee shirt, we are fed good meals at least twice a week, we drink both in and out of the office as a team, fully loaded kitchen, people bring dogs....it's VERY casual in a VERY good way. People work, make no mistake about that, but after the work there's always a good time

Cons

As long as you are a motivated person, and CARE about doing well, there are no cons. If a lack of management and direction is a con in your eyes, then start-ups probably aren't for you anyways.

3.0

Nov 17, 2015

Working out there stuff

Enterprise sales solutions

Recommend

CEO approval

Business Outlook

Pros

They have gotten a lot of funding, and they've got a good start up culture. They provided free lunch and snacks on a lot of days.

Cons

A lot of things were broken because they were growing so fast. Management wasn't the best at training.

5.0

Oct 18, 2015

Great product, fun culture, winning team

Sales

Recommend

CEO approval

Business Outlook

Pros

- Company just received a $34 million Series A funding round - UZ already has offices and customers around the world - Awesome sales team attracting new enterprise business every day - Great career progression - Generous benefits and perks - Soon to be in a big new office in SOMA - Laser-focus on rapid sales expansion, product optimization, and customer care - Experienced leadership team with top-tier investors and advisors

Cons

- Office is crowded, but moving to a new office in a couple weeks - Employee equity options could be better - Growing pains/tech ops issues as sales team rapidly expands—consider building out the sales ops team

Viewing 325 - 327 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

View job

Strategic Inside Sales Representative

Bellevue, WA

View job

Director, Segment Marketing