Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Feb 10, 2016

A rocket ship - a place to launch your career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A culture that encourages failing fast, learning from those mistakes, and getting better. A sense of adventure and boldness.

Cons

Expected growing pains that companies of this nature endure: cross functional communication, clearly defined and delineated career path and role descriptions.

3.0

Jan 29, 2016

Great Company to Work For But Room For Improvements

Sales

Recommend

CEO approval

Business Outlook

Pros

UserTesting has a great culture- the people are nice, fun, friendly and everyone is very willing to help each other out. There are typical startup perks like free lunches, booze, snacks and casual attire. The product itself is innovative with not a lot of direct competition. From a selling standpoint, the job stays interesting because the product is versatile across many different industries so you are always talking to different companies in different spaces.

Cons

-office is far from bart stops -disorganization (salesforce needs to be cleaned up, people have been switched to different teams, quality of leads)

5.0

Jan 27, 2016

Truly grateful to begin my career here

Sales

Recommend

CEO approval

Business Outlook

Pros

This was a company I accidentally stumbled upon while applying for jobs. I was looking for a place that had a great culture, supportive and transparent management, and an opportunity to advance upon merit. This is the place. I love the outlook of the company, it is extremely positive. Definitely the next AirBnB or Uber in its own space. All of the upper management that I've come across is supportive and transparent. They truly want to put everyone in a position to succeed and you can tell that this company is going places!

Cons

There is LOTS of change always going on. Be prepared for that - you have to be able to keep up.

Viewing 322 - 324 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

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A rocket ship - a place to launch your career

Great Company to Work For But Room For Improvements

Truly grateful to begin my career here

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