Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 75 reviews)); "Great benefits such as:" ((in 38 reviews)); "good pay easy remote fixable time" ((in 29 reviews)); "Flexible working hours, work from home" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "From training, to on boarding, to monthly commission payout there is a gross lack of direction, a negligent approach to procedure and incestual relationships are complete with favoritism." ((in 6 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

5.0

Jun 8, 2022

Great benefits & culture.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

If you are an empathetic person, you may have had a hard time finding employers who recognized that or even cared about it. It's very different here at UT. Since we are a consumer feedback engagement tool, empathy is embedded to the core. Very great team to be a part of. Plus the benefits aren't half bad

Cons

Of course, compensation could be higher but that's everywhere.

5.0

May 17, 2022

Great product, colleagues and momentum

Account director

Recommend

CEO approval

Business Outlook

Pros

Product is great and innovating Management focus on recruiting right profile of hard working and competent professionals. Great growth and IPO last year

Cons

Can be stressful at the end of the quarter as any result-driven sales organization.

5.0

Mar 16, 2022

Nice

Acceptance tester

Recommend

CEO approval

Business Outlook

Pros

Nice facilities within the workplace

Cons

Low wages according to experience

Viewing 301 - 303 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

UserTesting reviews

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Reviews by job title

Great benefits & culture.

Great product, colleagues and momentum

Nice

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