Tripadvisor reviews

3.5

51% would recommend to a friend

(1,366 total reviews)
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Matt Goldberg

25% approve of CEO

22% positive business outlook

Tripadvisor has an employee rating of 3.5 out of 5 stars, based on 1,366 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripadvisor employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 18, 2019

Waste of time

Recommend
CEO approval
Business Outlook

Pros

- standard Dublin perks: health, lunch 3 days pw, snacks, - central office location - some very talented colleagues

Cons

This company’s first and only priority is revenue, by all means, any mean, period, as they have struggled for years to innovate and monetize their traffic, which by now purely constitutional (IE: read reviews) Everything else comes after: product, employees’ satisfaction and retention, reputation, carrier progression, work experience, credibility and so on. Every single activity, initiative and change is aimed at either increasing revenue or reduce costs and payouts. Here are some of the weaknesses in my personal view: -lack of real human values -lack of long term vision -targets designed not to be paid out, nor understood by reps -incorrect payouts -unequal target settings between reps -incorrect cpc retribution -unresolved payout mistakes -penalization of high performing reps -lack of interest for anything that does not generate revenue I could go on and on, having lived that toxic environment for long time, but the biggest disappointment was in relation to how they treat their staff: employees are simply workers, individual contributors, just a number. If one leaves, the next one comes without any concerns. When 80% of your staff has been in the company for less than 12 months, you'd expect someone to raise the point. But in TA nobody cares about the elephant in the room, everybody is too busy telling Stephen Kaufer how much of a great leader he is, bringing home their own salaries and pretend everything is awesome, you got it! And if you mention anything, you will be addressed as negative, a bad influence, toxic, the reason why staff turnover is so high! This inability, or unwillingness, to take their responsibilities and push the blame back on the individuals is what makes this place a sad place. You are great when you are first employed, if you decide to leave you are a nobody, worth losing. As a results sales people are sad and disillusioned after 3 months. Personally, I would NOT recommend Tripadvisor to anyone: the name might look good on your CV but you could be learning and growing professionally elsewhere, being valued and made feel special, and actually enjoying the whole process.

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Tripadvisor Response
7y
I am very pleased to hear your thoughts on your colleagues. I wholeheartedly agree that we have some extremely talented people working in TripAdvisor, and I feel privileged to work with them on a daily basis. As a sales organisation we do put a high value on driving revenue for the business, as we look to continually grow, and this is something our sales teams understands and embraces by utilising their initiative, determination and fortitude. This can particularly become relevant in the more challenging times that all sales teams can go through. I am lucky to be able to work with a number of colleagues here who role model these traits and have continued to develop these and grow their careers. Our compensation plan is designed to reward individuals who display great performance and is very competitive within the market. One of TripAdvisor’s core values is, “We Believe in Transparency” and this is showcased daily with our open door policy. I, along with all managers, will always welcome constructive feedback that is focused on the betterment of the entire business. Our CEO holds regular forums to address all questions asked, and most recently visited our Dublin site in March to speak with all team members which I hope you took the opportunity to attend. I welcome all feedback and discussion and would encourage all team members to speak with me directly on any issues. Even though it is noted that you have left the business, I still welcome you to reach out to me directly and we can arrange a time to discuss further. Sam Thompson
1.0
May 10, 2018

Panic Station

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Basic health insurance, lunch three days per week, some additional health reimbursement.

Cons

This company's only purpose is to squeeze every last cent from both the clients and the staff. Sales quota change half way through the month if payouts are high, targets are increased on a regular basis and designed to reduce bonuses, new products are rushed and current products overpriced. The Dublin office is moving towards an outsourcing call centre setup, as directed by management. Employees churn is ridiculously high and management do not care the slightest. The company difficulty to monetize their traffic has led to adopt extreme measures that negatively affect the jobs quality, quantity and retribution. In essence, the only value is revenue, no transparency, recognition or growth opportunities, unless you are willing to say only yes.

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Tripadvisor Response
8y
While we appreciate the feedback, I’m disappointed to read that you were frustrated with your experience at TripAdvisor. We take your and all employee feedback very seriously and true to our transparency value, I will address your concerns openly and honestly. Over the past year we made several important updates to our sales organization with the long term success of TripAdvisor and its employees in mind. We’re pleased that many members of our team have thrived in this new environment. We recognize that change can be difficult and as you’re aware, we provided our teams with training and resources to help them adapt to the new structure. As is true in any successful organization, sales is fast paced, goal driven and challenging, which may not be the best fit for everyone. Further, we view Performance Management as the key to ensuring we hire, develop, and promote the best talent possible. The combined efforts of our product and sales teams have made this division of TripAdvisor successful over the years. We work closely with our clients to understand their needs and to help them understand and maximize their use of our products. We’re proud to have many longstanding clients who have found great value in our partnership. Thank you again for your feedback and we wish you the best of luck in your next opportunity. - Sam Thompson, Regional Director of Inside Sales
2.0
Oct 19, 2017

Since Steve Kaufer LOVES reviews...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The perks, even for those of us who were not in HQ: fully covered employee insurance, annual vacation stipend, 401K matching, health and wellness stipend, extended holiday calendar, to name a few.

Cons

- The perks, which are/were a replacement to giving you a salary representative of similar roles/fair market. - Bloated middle management. - Red tape to fixing broken processes/inefficiencies. - Even after being revamped, the review process made it impossible to do well. - Also RE: the review process, being told that "No one ever gets 100%" on their reviews is unconscionable! - Favoritism amongst management. - Despite having a peer recognition program, management selectively (not surprisingly) gives out these accolades, to those who do not deserve it. - Speed does not win: iteration is great for engineering, but not across the board. Steve does not even follow this himself when every new hire has to cross his desk.

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Tripadvisor Response
8y
Thanks for taking the time to leave your review--although I’m disappointed to read that several aspects of your employment here did not meet your expectations. You specifically mention frustrations with our talent review and recognition processes. Although it may have been your individual experience, the feedback of "no one gets 100%" on their review is not a company policy or practice. However, we did get employee feedback that the review process overall was an opportunity area for us, and made several changes to it over the past year that will improve the quality of feedback, and our ability to recognize and reward great performers. I appreciate you recognizing the great team of co-workers that you had at TripAdvisor. It’s the smart and collaborative people who truly make TripAdvisor a wonderful place to work. I wish we had gotten the chance to speak in person about your other frustrations. As a company that truly values transparency, we encourage employee feedback. As you noted, we respond to many of our Glassdoor reviews. We do so not to refute any employee claims, but to ensure that employees know that their feedback is heard, discussed and acted upon. We take any and all feedback very seriously and use it to move the company forward. I'd welcome the opportunity to speak with you directly about your specific situation and feedback, even though you are no longer an employee; just send me an email and I am happy to arrange a call. We wish you the best of luck in your next opportunity. Beth Grous Chief People Officer
Viewing 94 - 96 of 1,366 Reviews

Glassdoor has 1,686 Tripadvisor reviews submitted anonymously by Tripadvisor employees. Read employee reviews and ratings on Glassdoor to decide if Tripadvisor is right for you.