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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      4.1

      80% would recommend to a friend

      (7,584 total reviews)
      avatar

      Glenn Fogel

      71% approve of CEO

      68% positive business outlook

      Ratings by category

      4.5

      Diversity & inclusion

      4.3

      Work/Life balance

      4.2

      Compensation and benefits

      4.1

      Culture & values

      3.5

      Senior management

      3.5

      Career opportunities

      Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Jan 16, 2019

      Unprofessional company.

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      I got a mobile phone charger.

      Cons

      Organisation is nonexistent from management. Help is not provided to new starters (sink or swim). There is no help or structure to this team. I verbally told my manager and HR that I was pregnant only to be let go two days later. I was not informed by the company directly that I was let go, a colleague of mine asked me why I was deleted off all the work systems to which I had no knowledge of. I am still waiting for a response three weeks later. They also lied and tried to justify the dismissal by accusing me of being out of the country when I was in the country and at a hospital appointment for a check up on my pregnancy. No value for human rights in this company at all. Avoid at all costs!! Salary is extremely poor compared to the work load provided, you may believe you are signing a 20k contract but you will never earn that amount. The job is painted fantastic but I can assure you that is not the case.

      avatar
      Booking.com Response
      7y
      Hi, I know that you have reached out to connect with Ian and are in discussions with our People Team. You absolutely were not dismissed because you were pregnant but this is not the forum to have these discussions. I'm sure we can resolve your concerns but through the appropriate channels. Thanks Ryan
      2.0
      Apr 23, 2018

      Frustrated - Rentalcars.com Barcelona

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many nice people work here, partnership with LinkedIn e-learning

      Cons

      People are treated like kids, system is terrible, work 7-days straight every two weeks, website tries to fool customers, people are fired for apparent no reason, there is a fear in the air in the office, compliance on the phone is strict, while in the website is okay.

      avatar
      Booking.com Response
      8y
      Hi thanks for your feedback although I am disappointed with your rating and what you have to say, feedback is always welcome. In fact hopefully you will be aware that the management team in Barcelona have been holding focus groups with all colleagues over the last couple of weeks. Also our new Head of People for Customer Service was also Out there last week and spent time talking and listening to colleagues. I'm also sure you will have heard that we have stopped the 7-day working pattern in response to feedback so there is a real example of listening in action. I hope you see more things that would improve your opinion over the coming weeks - Ryan
      1.0
      Feb 17, 2016

      The Ninja Story

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Food, juices, nice toilets, nice office, some nice people. I can't think of anything else nice to put here, just filling in for the 20 word minimum requirement.

      Cons

      Hotel Ninjas was acquired by B.com and after 7 months the company was shutdown, mainly because they bought Buuteeq, an US company, that had a similar product. It has a lot to do with politics also. The Hotel Ninja team was the best team of people I have ever worked with, they could of built any product with very high standards. But B.com instead of reusing the team they fired them, only to hire some of them back afterwards. B.com sells itself as a startup spirit company, but in practice it is not. It is a massive company that is only driven by profits and bulling. From a technical point of view the technology is not appealing, the core of the system is written in Perl and MySQL for persistence. The code base is massive, and the only way they can keep it going is by hiring gurus from the Perl and MySQL communities. I was not impressed by what I saw and by how we were treated.

      Viewing 4 - 6 of 7,584 Reviews
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      Glassdoor has 9,126 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.