Unprofessional company. - Customer Service Booking.com Employee Review

1.0
Jan 16, 2019
Recommend
CEO approval
Business Outlook

Pros

I got a mobile phone charger.

Cons

Organisation is nonexistent from management. Help is not provided to new starters (sink or swim). There is no help or structure to this team. I verbally told my manager and HR that I was pregnant only to be let go two days later. I was not informed by the company directly that I was let go, a colleague of mine asked me why I was deleted off all the work systems to which I had no knowledge of. I am still waiting for a response three weeks later. They also lied and tried to justify the dismissal by accusing me of being out of the country when I was in the country and at a hospital appointment for a check up on my pregnancy. No value for human rights in this company at all. Avoid at all costs!! Salary is extremely poor compared to the work load provided, you may believe you are signing a 20k contract but you will never earn that amount. The job is painted fantastic but I can assure you that is not the case.

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Booking.com Response
7y
Hi, I know that you have reached out to connect with Ian and are in discussions with our People Team. You absolutely were not dismissed because you were pregnant but this is not the forum to have these discussions. I'm sure we can resolve your concerns but through the appropriate channels. Thanks Ryan

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5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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