Booking.com reviews

For the bonuses, very hard objectives Working hours: 15h50-23:50, no extra pay for working in the week-end (twice a month) and after 20:00 (until 00:00) 30 mins for lunch only Very bad management, and very few transparency, all important informations are hidden or secret, never seen a department manager around Agents obliged to lie to hotels that do not bring money to the company, and tell them they have their own hotels department, when the phone line is just redirected to the customer service Obliging hotels to use their system without any training and invoicing them for any issues incurred such as overbooking

Everything else! It's an absolute joke. From management, trainers, on boarding (the People Team), to their unhappy customers. They pride themselves on their "values" but this company has absolutely none. Everyone is miserable working there because all the customers are constantly unhappy. The managers push for great numbers yet they don't advise or do anything to help you get there. They are as clueless as the trainers. The trainers were terrible and spoke about one thing one week with no basis to develop the knowledge. They just opened up two offices in two very poor countries... They're paying those call center people the bare minimum while treating their current employees like expendable numbers...which they are. They've over hired and I've seen them let so many new employees go. Don't waste your time working there.