Pros
Nice colleagues, free fruits, good location
Cons
Unprofessional uninterested site managers, bullying team leads with huge inferiority complexes which they let out on their team and destroy your career if they do not like you. If you do not go out with team leads, managers you will never grow in the company, brown-nosing here is appreciated. Site managers always defending team leads but never agents, if you dare to speak against your team lead - you are no longer working there! Managers do not let any complaint of agents out of the office but they hide it and punish agents for that, Headquarters do not care about employees, they only give commands and treat agents like a flock of sheep who must follow they direction they are given from above. Bonuses are removed for you being sick 3 and more days, forcing ill people to come to work! This company has so much spoiled during last 2 years. No opportunities to grow within local offices and not everyone is willing to move to rainy Amsterdam. Good people are leaving, comapny now focuses only on qwuantlty and more and more more money, which IS NOT PAID TO LOWPAID OVERSTREESSED AND JADED employees but rather spent on useless things like 2 screens!! Stop concentrating on Amsterdam, spread local offices, lower the unrealistic targets and start respecting your employees and care about them, then they will take care about customers and partners. Late shift workers are not allowed to change shift, the requirements for change are crazy and barely feasible. More for faking actions and giving another NO reply to an employee wishing to change shift.