Booking.com reviews

They offered benefits but you never see them. They believe because the office has a great view, you can not complain. Some managers are not approachable at all, they just go and sit for 8 hours or are in meeting all the time. They have to hire more support people and make a fair rotation, sometimes advisors have to do a job they are not paid for because there are not enough support. People team are really useless, they never know anything, it's unbelievable they depend on external companies, they never take responsibilities of their mistakes, it's always someone else's fault. Also, office in Bcn shouldn't depend that much from Manchester, Real time and resource planning are not there to help, and schedules are not equitable at all. They are more worried about doing stuff "together" but they do it the days half of the office is off, they say they love straight talking but that does not work both ways, only one. A lot of pressure, you're just a number for them, it's a lie if they say otherwise. With the excuse the office is new in BCN, they think it's ok to work this bad. Salary is not competitive at all, it's the same in every CC, not everyone on the same position earns the same god knows why. A lot of bad things to improve.

The job itself was not for me. Very monotone, only working on phone, dealing with (mostly) unhappy clients. Too much negativity.