One of the worse CC in bcn - Anonymous employee Booking.com Employee Review

1.0
May 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good people, multicultural environment, free drinks and fruits.

Cons

They offered benefits but you never see them. They believe because the office has a great view, you can not complain. Some managers are not approachable at all, they just go and sit for 8 hours or are in meeting all the time. They have to hire more support people and make a fair rotation, sometimes advisors have to do a job they are not paid for because there are not enough support. People team are really useless, they never know anything, it's unbelievable they depend on external companies, they never take responsibilities of their mistakes, it's always someone else's fault. Also, office in Bcn shouldn't depend that much from Manchester, Real time and resource planning are not there to help, and schedules are not equitable at all. They are more worried about doing stuff "together" but they do it the days half of the office is off, they say they love straight talking but that does not work both ways, only one. A lot of pressure, you're just a number for them, it's a lie if they say otherwise. With the excuse the office is new in BCN, they think it's ok to work this bad. Salary is not competitive at all, it's the same in every CC, not everyone on the same position earns the same god knows why. A lot of bad things to improve.

avatar
Booking.com Response
8y
Hi and thanks for your feedback, although I am clearly disappointed by what you have to say and your rating. You raise a lot of points so I think I'll answer more generally. As you know we only opened the Barcelona office in September and we have grown very rapidly from 0 to 150+ colleagues and more to come. What we are trying to do is create the best customer service centre in Barcelona. The environment is amazing and the benefits are there (I'm not sure when you left but we have delivered the benefits we promised) Salaries are some of the highest in the area (we know they are) so whilst they may not be the highest we know they are up there. Having said all that you are right that a nice office is not the be all and end all. We have had some teething problems as you might expect in a brand new fast growth environment. We are on with listening to our colleagues and making changes to create a truly amazing place to work. Your feedback will help us with this. Thanks Ryan

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

See reviews by: Helpful|Rating|Date|All