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      Booking.com

      Part of Booking Holdings

      Engaged Employer

      Booking.com reviews

      Good for some, not for everyone - Customer Service Executive Booking.com Employee Review

      2.0
      Sep 9, 2015
      Customer service executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Friendly, enthusiastic environment. Big company that are generous with rewards and parties for the employees. Nice office and young, international environment.

      Cons

      The job itself was not for me. Very monotone, only working on phone, dealing with (mostly) unhappy clients. Too much negativity.

      Explore other reviews about Booking.com

      5.0
      May 30, 2026
      Booker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      3d
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      Jun 4, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, make your own schedule

      Cons

      NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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