Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ADP .

How happy are Customer Service (CSR) professionals working at ADP?

46% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1670) , Associate District Manager (635) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (357) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1619 reviews)); "Flexible and good work life balance" ((in 1431 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1431 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1065 reviews)); "Very flexible and good pay" ((in 738 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 828 reviews)); "Some managers are bad apples but not all" ((in 490 reviews)); "low salary and very influenced" ((in 458 reviews)); "Can be stressful and long hours" ((in 159 reviews)); "Poor upper management." ((in 154 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

46% would recommend to a friend

(378 total reviews)

Maria Black

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

378 reviews

5.0

Feb 25, 2026

Stable

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good place for stable growth

Cons

Old and kinda life sucking

ADP Response

1mo

Thank you for the amazing rating! We appreciate the time you spent with ADP.

3.0

Feb 21, 2026

Decent but no personality

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good pay. The people were nice and easy to get along with

Cons

Very large PC political culture. Lots of big brother oversight

ADP Response

1mo

Thank you for sharing your insights on your time at ADP. We appreciate your feedback.

4.0

Jan 31, 2026

Good

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good salary, good people, good workplace

Cons

strict management, pressure, overall a good workplace

Viewing 4 - 6 of 378 Reviews

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Jobs at ADP

Digital Sales - Team Manager (Sales Executive), France

Barcelona

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Associate Sales Manager

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Associate District Manager

Barcelona

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View all Customer Service (CSR) Jobs

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ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stable

Decent but no personality

Good

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