Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ADP .

How happy are Customer Service (CSR) professionals working at ADP?

46% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1670) , Associate District Manager (635) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (357) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1620 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1440 reviews)); "Flexible and good work life balance" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1100 reviews)); "Very flexible and good pay" ((in 745 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 835 reviews)); "Some managers are bad apples but not all" ((in 487 reviews)); "low salary and very influenced" ((in 464 reviews)); "Poor upper management." ((in 159 reviews)); "Can be stressful and long hours" ((in 152 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

46% would recommend to a friend

(378 total reviews)

Maria Black

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

378 reviews

4.0

Jan 22, 2026

Great company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Large company with plenty of opportunities.

Cons

None that come to mind.

ADP Response

4mo

Thank you for sharing feedback about your ADP experience with us on Glassdoor.

1.0

Dec 12, 2025

Too much work preassure

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

salary is fine but not that great

Cons

Worst environment too much preassure treating everyone as slaves bad

4.0

Dec 1, 2025

Overall experience is good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the work i did

Cons

Too much work pressure sometimes

Viewing 7 - 9 of 378 Reviews

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Jobs at ADP

Digital Sales - Team Manager (Sales Executive), France

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Associate Sales Manager

Barcelona

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Associate District Manager

Barcelona

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ADP

ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Too much work preassure

Overall experience is good

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