Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 379 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 379 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at ADP.

How happy are Customer Service (CSR) professionals working at ADP?

44% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1625 reviews)); "Good work life balance and learning" ((in 1432 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1422 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 749 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 473 reviews)); "Poor upper management." ((in 155 reviews)); "Can be stressful and long hours" ((in 155 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

44% would recommend to a friend

(379 total reviews)

Maria Black

49% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 379 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

379 reviews

1.0

Oct 26, 2025

Horrible

Account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits and treatment are good

Cons

Don’t recommended at all bad

4.0

Oct 22, 2025

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people and good benefits

Cons

Not a lot of room for growth.

ADP Response

7mo

We appreciate the review and rating. Thank you for sharing your ADP experience with us on Glassdoor.

1.0

Sep 23, 2025

Lots of overtime required

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Wages and benefits are ok.

Cons

Lots of high-volume periods requiring overtime to meet client demands. End of year is always high-volume and very difficult to get any time off for the holidays.

ADP Response

7mo

Thank you for taking the time to share your feedback with us on Glassdoor.

Viewing 13 - 15 of 379 Reviews

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Jobs at ADP

Digital Sales - Team Manager (Sales Executive), France

Barcelona

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Associate Sales Manager

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Digital Sales District Manager - English Speaking

Barcelona

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Sr. Business Consultant

Barcelona

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View all Customer Service (CSR) Jobs

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Lots of overtime required

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