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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.6

      64% would recommend to a friend

      (355 total reviews)
      avatar

      Eric Johnson

      70% approve of CEO

      72% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      4.1

      Compensation and benefits

      3.7

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      355 reviews
      5.0
      Nov 26, 2025

      It's working

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

      Cons

      Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

      3.0
      Oct 27, 2025

      Engineering, Remote: Not bad, but not great

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very old tech stacks (plural), so: mature and refined, including DevOps stuff. Teammates were good. Smart and skilled, and friendly and nice to work with.

      Cons

      Very old tech stacks (plural), so: a little decrepit, with some legacy code, and dark corners and knowledge blind spots as most long-time engineers are no longer with the company. Two companies sort of merged not too long ago, so that meant two different codebases needing to integrate and work together. That was very challenging, but we mostly were getting it to work.

      5.0
      Sep 19, 2025

      So far so good

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dedicated onboarding/training. Teammates are interesting, engaging, and happy to help. Good benefits. Looking forward to my time here.

      Cons

      It was a very long hiring process.

      Viewing 16 - 18 of 355 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.