Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

64% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)

Eric Johnson

70% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (355 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews

2.0

Feb 12, 2025

Messy, chaotic company

Ux researcher

Recommend

CEO approval

Business Outlook

Pros

- Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

Cons

- Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

5.0

Feb 9, 2025

I love my job because the people are amazing

Contributor support manager

Recommend

CEO approval

Business Outlook

Pros

Flexible working and great people

Cons

It’s always changing and needs some more foresight before changing things.

2.0

Feb 6, 2025

Reflecting on 6+ Years at UserTesting

Sr program manager

Recommend

CEO approval

Business Outlook

Pros

- Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable

Cons

- Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.

Viewing 58 - 60 of 355 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

United States

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Partner Sales Director

UserTesting

UserTesting reviews

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Reviews by job title

Messy, chaotic company

I love my job because the people are amazing

Reflecting on 6+ Years at UserTesting

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