UserTesting reviews

3.6

64% would recommend to a friend

(355 total reviews)
avatar

Eric Johnson

70% approve of CEO

72% positive business outlook

UserTesting has an employee rating of 3.6 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

355 reviews
1.0
Oct 19, 2016

SDR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I need five words.....nothing.

Cons

The most unprofessional environment I've ever worked in. So much scandal. I was told I could remotely as they had let another SDR (male) work remotely because they had a prior commitment. While working remotely, I got an email retracting everything I was told and was LET GO, via email, no phone call. Another manager chatted me earlier in the day to try and talk but then was occupied and never followed up. You WILL GET HARASSED HERE. I mean in every way possible. Their HR is non existent. Their office is disgusting and smells like rotten pizza. There is NO training on anything. Management lies about reaching quota in order to get funding and puts other employees at risk in order to do so. It's sad that this kind of morale exists in a working environment.

1.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

- A lot of the people you will work with are really smart - In many roles you have a lot of autonomy and flexibility to complete your work - A lot of the executives are really smart and trying really hard to make sure their teams succeed

Cons

- There are a lot of really smart, but unproductive people at the company who talk a lot, but never produce any results. It mostly just means a lot of meetings that never result in anything. - None of the departments talk to one another or are on the same page about where the company is going as a whole. This difficulty was further exasperated by a particular executive who is no longer with the company who led half of the company in the opposite direction of everyone else. While upper management is trying to resolve this issue, it will likely take a year or two for us to agree on where we are going and get back on the same page. In the meantime, we're all floundering. A lot of vision is needed to overcome this issue and historically, we aren't very good on defining a company vision. - No one seems clear on what are cultures or values are. We've made a list of company values, but they are so broad and vague that they don't really mean anything. As a result, most of the company just prioritizes being nice to each other (which comes with a huge set of problems where no one gets anything done because they are all too busy being "nice" and therefore don't give feedback or discuss areas of improvement for the company). - We have the most convoluted org chart, to the point that it hinders everyone's abilities to get work done. Inaccurate titles and unclear responsibilities mean that you go to 1 employee to solve a challenge, only to discover that they aren't responsible for the work that their job description/title implies. So no one knows who to work with or go to in order to get things done.

5.0
Jun 7, 2016

Best bet for the future

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

if you are looking for a fun tech environment in the heart of Silicon Valley - look no further. Usertesting is the exceptional opportunity for an engineer to learn a great amount of technology within short period of time. You will get a chance to improve any aspect of the stack without asking permissions. No politics or rotten corporate environment. Very agile oriented approach to build software. Not to mention that you will have huge support from VP and CTO. Great company to work for. Besides, they let you to work from home and go to any tech conference.

Cons

They don't want you to work after hours. :-)

Viewing 307 - 309 of 355 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.