"Nearly Cash-flow Positive"
Pros
Userzoom is an essential player in a sub Industry of Tech under UX Research. UX research' importance is exploding rapidly like never before. It's the newest form of customer services and enterprises are realizing it- slowly (previously) but now at a much more rapid pace. This company doesn't offer the best solution nor the cheapest but it has a recognizable name and usually get's brought into purchasing considerations.
Cons
There are some outstanding employees at this organization, amazing people, as well as some rock-star-sales-talent. I don't know how this company attracted good talent, but it did. With that being said, every company has its fair share of carpetbaggers: this company- has more than enough of them spread throughout the sales team. A good number of the Account Executives are inexperienced, offensive to clients, and unwilling to help mentor newer SDRs *huge problem for career advancement*. This sales team isn't the typical sink or swim as it's much closer to "here's your ball and chain, now- go for a swim". Diversity at this organization only seems to be important to the members with seniority. If you aren't a part of the "original sales regime" you're better off keeping your ethnicity close to the chest. I, personally, as well as my colleagues, were mocked for being from all kinds of different ethnic backgrounds- the behaviour was condoned by higher ranking employees, senior employees and management.