The Cigna Group reviews

Management expects RNs to be available 24/7- literally. They use call as an excuse to see patients at night and on weekends. Told by HR since we are salary, we work until the work is done, even if it 90 hrs per week. Have to take 4 hrs of PTO for appointments which are impossible to schedule since we are expected to drop everything outside of work . Decreased 401k contributions, decreased productivity bonus, can't text patients to confirm appointments. Management is lacking in experience and treating nurses with respect. Some nurses are picked on and punished for speaking up about the horrible work environment No one listened to us all the way up the ladder Management is passive aggressive Have to rent cheap tiny cars to see patients more than 85 miles away Getting expenses covered is cumbersome Agency is having to take patients and it is going to be a catastrophe for patient care Patients are only numbers to make money. Nurses are thought of as an expense, and treated as such. Management expects interstate travel through mountain passes in a blizzard with a car the size of a pop can, and probably would kill you in an accident.

Mgmt says goal is for each ongoing claim manager to have 107 claimants or less, yet we consistently have about 170 claimants, which is arguably enough work for two jobs yet you’re being paid for one job. It’s impossible to keep up & you’re constantly expected to be under x amount of tasks on a weekly basis no matter how many new claims you get. Mgmt openly admits you have too much work on your plate but doesn’t do anything to improve processes or appropriately manage their expectations. They say it frustrates them as well but act as if they have no say so in the matter. You get ample PTO but there is no backup person keeping up on the claims when you take PTO, so taking any time off puts you significantly behind even if you just take one or two day’s off, & then you’re either expected to work a ton of overtime before or after you take PTO to catch up. So there’s ample PTO but using it only makes work harder to keep up with. The salary seems great at first but you often work 50 hours a week on a regular basis just to meet the task requirements & then realize the salary isn’t that great after all, even with overtime pay. Not much work life balance at all, especially if you have kids. Also, while they hire you on at what seems like a good salary, the raises aren’t that great from what tenured employees say.