The Cigna Group reviews

Although the company encourages you to apply for new internal positions to push your career forward, they still tend to take external employees more often (at least from what I have seen). Anecdotally this may be due to my length of employment, but I was made to understand you should be trying to expand your career here within 2 years if not sooner, so it is a little disheartening to say the least. Pay at the level I am at and even one tier above is pretty poor in comparison to the rest of the industry... we have been told by internal analysts that we are being paid significantly less than we should be based on market research. The company is 'attempting' to rectify this, but after revealing this information, morale is low, turnover has become high in what was already a high-turnover department, and those who remain are being shunted extra work with no incentives to do better.

Being a Customer Service Advocate consists of being on the phone all day for 8 hours a day. It certainly isn't for everyone and I learned that quickly (so did half the people I started with). There is constant turnover. I would say at almost a year in (I lasted 8 months), only about 3-5 people remained out of a starting class of approximately 20 people. If you are the kind of person who can listen to people complain for hours and hours then maybe this job is for you. Before you take this job, I would recommend thinking how you are when you call your insurance company or cable provider and ask yourself if you would want to be on the other end.