Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (350) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 564 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 446 reviews)); "Work from home is great" ((in 390 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 380 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 332 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 321 reviews)); "No training and coaching." ((in 148 reviews)); "bad managers are not removed" ((in 145 reviews)); "In 2024 senior leadership has decided all positions are now in office aligned and is forcing people to go to an office or resign." ((in 96 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 62 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

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3.5

64% would recommend to a friend

(6,780 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,780 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

1.0

Mar 4, 2024

Poor middle management leads to waste of talented employees

Communications

Recommend

CEO approval

Business Outlook

Pros

Talented employees, reasonable salary, good career development programmes.

Cons

- Poor direct management, lack of management training for middle managers. - No loyalty to long-term employees, - Made redundant with two weeks' notice, just before scheduled medical leave. - Work-life balance discussed but not enforced, very much depends on who your manager is and what their expectations are - they're often unreasonable. - Talent unrecognised. - Internal politics often plays a huge part in decision-making.

2.0

Sep 7, 2023

Clueless and useless middle management and high management's

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Working from home at 100% is the only positive point concerning this job and company.

Cons

-Low salary definitely not competitive, low bonus. -Managers: Horrible old ways of micromanagement, everything focused on cost containment. - the middle management (supervisors) are utterly incompetent and useless. In particular, the one working in the afternoon shift as a supervisor for the group 3 of the international business segment. This person is a phoney and she will stab you in the back every possible time if you do not get along with her. -No career perspective: Only people who misbehave or do not deserve promotions, get promotions. -If you work here you are just a number. - HR are also incompetent. They do not know how to answer correctly to simple queries. - you do not get paid what is agreed beforehand.

2.0

Nov 12, 2020

Training was awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I can't think about any pro.

Cons

The training was awful. They said it would last between 6 and 8 weeks and it lasted 2. After 2 weeks we started managing real cases, again they said they would help us in anything we needed, this happens only the first 2 days, after that nobody was willing to help, neither my manager nor the person in charge of the training. It was so frustrating, the cases were so tough and nobody from the team helped.

Viewing 1 - 3 of 6,780 Reviews

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