Promises made during the job offer (such as a car and fuel card) were not honored once on site.
The car-sharing arrangement was unfair, and I experienced repeated verbal mistreatment from a colleague without managerial intervention.
Staff accommodation was in poor condition — no hot water for several days and a severe kitchen sink leak with a bad sewage smell that persisted for months despite repeated complaints.
Contract start date errors caused unnecessary confusion and stress.
Work tools and credentials were delayed; my iPad and login access arrived several days late, disrupting training.
When I had a workplace accident and fractured my ankle, neither my manager nor my colleague offered help or even a short drive to the hospital. The company initially refused to cover the private doctor’s costs, and I am still personally covering the physiotherapy expenses.
Management showed little empathy or support during recovery and lacked basic professionalism in communication.
During the mid-season “Jolly” event, all colleagues were paid to spend a day at the beach, but I was required to work despite being sick. Thus, employee's wellbeing does not appear to be a priority over having fun.
The manager used inappropriate vulgar language in meetings, and her assessment of my performance was biased and contained false or misleading statements.
Sales targets were heavily emphasized, but the company promoted a 10% discount through the app, which encouraged guests to book via the app rather than through reps. Combined with my assignment mostly to small or repeaters hotels with low sales potential, this made it difficult to achieve targets. A fair rotation of hotel allocation would help balance commission opportunities.
End-of-contract documentation has still not been provided despite multiple requests to HR, which is preventing me from applying for unemployment benefits, and not even an acknowledgement of my emails.
Reimbursements for extra luggage and the cab back home has not been processed yet.
Overall lack of organization, fairness, and accountability from management.
CSQ (Customer Satisfaction Questionnaires) can be unfairly impacted by issues beyond the rep’s control, such as delays or problems at the airport (e.g., in Manchester), resulting in poor ratings unrelated to the rep’s service.
While overall CSQ results were transparent, as I could see each guest’s comments (none of which included complaints about me), the “Solve on the Spot” metric was inconsistent and lacked transparency. Despite high CSQ scores, I was told this specific rating was low without any examples or context. It’s discouraging to be evaluated on unclear criteria when guest feedback itself was entirely positive.
