Is TP a good company to work for as a Inbound Technical Support?

Inbound Technical Support professionals working at TP have rated their employer with 3.2 out of 5 stars in 129 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Inbound Technical Support Jobs at TP now and start preparing for your job interview by browsing frequently asked Inbound Technical Support interview questions at TP .

Does TP pay Inbound Technical Support employees well?

Inbound Technical Support professionals rate their compensation and benefits at TP with 3.1 out of 5 stars based on 129 anonymously submitted employee reviews. This is 32.4% worse than the company average rating for salary and benefits. Find out more about Inbound Technical Support salaries and benefits at TP .

How happy are Inbound Technical Support professionals working at TP?

30% of Inbound Technical Support employees at TP would recommend their employer to a friend. This rating has decreased by 20% in the past 12 months. Inbound Technical Support professionals have also rated TP with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 2.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13827) , Customer Service Representative (CSR) (5125) , Customer Service Agent (2573) , Analyst (1525) , Customer Service (1468) , Expert em Interação (1401) , Content Moderator (1235) , Supervisor (1105) , Call Center Agent (1067) , Customer Service Associate (929) , Agent (894) , Team Leader (812) , Executive (777) , Operations Customer Expert 1 (692) , CSA - Customer Service Associate (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1993 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1796 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1777 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1482 reviews)); "environment and work culture is good and if you are not getting a job anywhere you can join here." ((in 1241 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3792 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2447 reviews)); "Pay is low and will not increase unless you get promoted which is very likely." ((in 1506 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 288 reviews))

TP Inbound Technical Support reviews

Compare reviews

3.2

30% would recommend to a friend

(129 total reviews)

Jorge Amar

Not enough data to show CEO approval

27% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Diversity & inclusion

3.1

Compensation and benefits

3.1

Career opportunities

2.6

Senior management

2.5

Culture & values

Inbound Technical Support employees have rated TP with 3.2 out of 5 stars, based on 129 company reviews on Glassdoor. This indicates that most Inbound Technical Support professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Inbound Technical Support professionals compared to other employers within the Administración y consultoría industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

129 reviews

3.0

Sep 2, 2016

csr

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

The managers care about the agents that endured the changes the company made.

Cons

Although the pay is too low for a family to maintain without assistance.

TP Response

9y

We appreciate your honest review. We see to it our employees are compensated properly as their welfare is our number one priority.

1.0

Sep 1, 2016

job

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

It is very bad company ise company na mera salary nahi Di useless company h MATLAbi h

Cons

Very bad company MATLABi company h

TP Response

3y

We are truly sorry for the negative experience you have had and we take your concerns very seriously. We recognize the importance of creating an inclusive workplace for all employees and are committed to doing so. We have implemented a number of measures to ensure that everyone feels comfortable and respected in our workplace. If you have any further questions or suggestions, please do not hesitate to reach out. Thank you for bringing this to our attention.

1.0

Jul 22, 2016

Worst company I ever worked for! I was there in 2008, not listed on the pull-down menu.

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's indoors and they have chairs. Dirty chairs, but chairs.

Cons

We had to "apply" for regular breaks as well as lunch breaks. Sometimes they denied us lunch because "it was too busy." Had to ask permission to pee... and sometimes that would be denied as well. I know of one person that peed in her chair after they refused permission. If you got to work on time and all the workstations were filled, you had to wait... without pay... just in case someone didn't come in on the net shift! The chair was not sent out for cleaning either. Somebody else got to use it the next day because they did not have assigned work stations. Often after driving to work I would be sent home because "it was a slow day." Would have been nice to get a phone call and save the gas money. The list goes on and on, but they treated us employees like chattel. Don't work for Teleperformance! Look up the class action suits against them and their debt collection subsidiary, AllianceOne.

TP Response

9y

Hi, we are sorry to hear that your time with us was not that fun, but we are working very hard every day to improve our work environment to be a very productive and enjoyable place at the same time. If you wish to share your ideas and concerns, please feel free to write us through our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry . Best regards!

Viewing 76 - 78 of 129 Reviews

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csr

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Worst company I ever worked for! I was there in 2008, not listed on the pull-down menu.

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