TELUS reviews

3.5

58% would recommend to a friend

(8,616 total reviews)
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Darren Entwistle

55% approve of CEO

42% positive business outlook

TELUS has an employee rating of 3.5 out of 5 stars, based on 8,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

9K reviews
2.0
Mar 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Mainly remote work if you're in sales So much chaos that you can get lost in the shuffle and do your own thing for the most part Strong benefits package Some excellent people that you will get to work with

Cons

Too many absolutely terrible (inept, unaccountable, egotistical) people, particularly in upper management and SLT Constant 'strategy' shifts, territory and account changes. Strategy is in quotes because there really hasn't been a coherent strategy since I've been here (3+ years) Arbitrary targets that have become less attainable year over year SLT actively tries to sell you on the TELUS values and how privileged you are to work for a company with such high moral standards as a means to placate the fact that you have no chance of hitting your targets and earning what you were promised you would earn (i.e. OTE). Payouts on large deals are arbitrarily decided - and you will get screwed if you've had the audacity to close a whale (of which the closer of 3-4 per year are necessary to hit your targets). Only sales is compensated based on performance. No other department has any consequence for not meeting a target or commitment. For SLT the compensation is based on 'engagement' survey scores which many (not all) coach their teams on filling out so that they get comped. Read the above again - no one but sales is compensated based on performance. Words cannot describe the absurdity of this system. If your request is too far outside of the box, or requires someone to do more work than they deem necessary, then things simply do not get done. Who suffers? Only you - particularly if most of your book of business is derived from acquisition.

3.0
Feb 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Nationally established company, strong ideas towards the future, open to new technologies

Cons

Their own values are sometimes a mere suggestion at best, not open to genuine feedback, pretends to listen but rarely does

1.0
Oct 28, 2021
Recommend
CEO approval
Business Outlook

Pros

The only pro is that they offer part-time contracts.

Cons

- Questions are not answered but ignored - No communication at all - No help whatsoever, not from manager, not from HR, not from pay check - Quantity goes above quality (they have bonuses for quantity) - As flexible as a lead door. Nothing at all. Everything has to come from the employee. Yet when the employee asks a favour in return (for everything they did extra on request) nothing will be given as "this" is not possible - They try to manipulate the so-called anonymous yearly employees surveys by trying to force employees to do them with the manager. It was anonymous, wasn't it?! - Negatively filled in the survey? Count on a conversation with a manager. - The awards they've earned are not honestly earned (Covid-19 award? Really. They have done nothing and still do nothing to help employees getting vaccinated. Other than give them free for this) - Managers are acting as if they never heard before of the issues on the departments. Even when they've been informed by email - Managers say that it is only one of the teams complaining, so it must be them (it sounded like "being dumber" than the other teams. Although it wasn't said this way). This team, consists of people from a country known for being blunt and calling out. And not keeping their mouth shut. - Managers tell letting drown new hires. Because when you help them they become lazy. This was not a one time event. Over and over happened. - Departments are telling new hires they will get help after the training, when starting. This is not the truth. They know and agree with the "letting drown new hires" policy. - After giving your (2 months) notice, you will be ignored completely. They don't reply to the emails about this. Management forget to invite you to meetings and then sends Team Lead to ask where you are. Etc. etc. - When asking a question, by mouth, the most heard (99,9%) answer "we will come back to this". At that moment you know you will never hear about it again. They are afraid to say "NO". But forget that NO is an answer, an dmuch better than being ignored and not getting an answer. - Not answering and ignoring is culture. Stop with this awful habit. Remember that NO is an answer also and much better than hear nothing,

Viewing 241 - 243 of 8,616 Reviews

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