Sales Professionals, Stay Away - Senior Account Executive TELUS Employee Review

2.0
Mar 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Mainly remote work if you're in sales So much chaos that you can get lost in the shuffle and do your own thing for the most part Strong benefits package Some excellent people that you will get to work with

Cons

Too many absolutely terrible (inept, unaccountable, egotistical) people, particularly in upper management and SLT Constant 'strategy' shifts, territory and account changes. Strategy is in quotes because there really hasn't been a coherent strategy since I've been here (3+ years) Arbitrary targets that have become less attainable year over year SLT actively tries to sell you on the TELUS values and how privileged you are to work for a company with such high moral standards as a means to placate the fact that you have no chance of hitting your targets and earning what you were promised you would earn (i.e. OTE). Payouts on large deals are arbitrarily decided - and you will get screwed if you've had the audacity to close a whale (of which the closer of 3-4 per year are necessary to hit your targets). Only sales is compensated based on performance. No other department has any consequence for not meeting a target or commitment. For SLT the compensation is based on 'engagement' survey scores which many (not all) coach their teams on filling out so that they get comped. Read the above again - no one but sales is compensated based on performance. Words cannot describe the absurdity of this system. If your request is too far outside of the box, or requires someone to do more work than they deem necessary, then things simply do not get done. Who suffers? Only you - particularly if most of your book of business is derived from acquisition.

Explore other reviews about TELUS

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility of hours and freedom of location.

Cons

Pay is not high, and not enough tasks available at times.

2.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and create your own schedule. Paid training. There is an option for therapy through the company.

Cons

They are hiring, but there aren't enough tasks to make the minimum of 10 hours a week. There are no raises and no promotions. They take a long time to respond to emails, if they respond at all. The only benefit is a 401 (k). $14 is the pay rate, and one can only work 20 hours a week, if there are enough tasks. The past couple of exams for training set one up to fail them. I have been doing this job long enough to know this. They constantly threaten your job, which really affects morale and confidence. There used to be bonuses, but they haven't done them in a long time. There were times we were given permission to work up to 35 hours for the week, but again, it has been a long time. Last one, they didn't have enough tasks to allow for workers to get to 25+. They also offered stock options, but they ended that as well. They made a major mistake on my end and threatened me unless I complied. Eventually got an email that they were wrong, but they didn't apologize. I saw they were hiring freelancers with a maximum of 25 hours a week. I wrote to management and was told the rest of us were only staying at 20. I am currently seeking other employment. There are other companies that do the same work with higher pay and actual benefits. This was once a good job, but once Telus took over, it has been downhill. I would not recommend this company anymore. I'm starting to wonder if this isn't a sinking ship.

1
See reviews by: Helpful|Rating|Date|All