TELUS reviews

Pay is terrible. Standards/Exceptions are unreasonable and arbitrary, and the "training" they do is mostly useless. Communication is awful. Getting clear answers on anything is impossible, and at best it take 3-4 days to get an reply from the email addresses they provide, and most of the time it is copy paste trash, that doesn't answer your questions. Hours were completely up in the air, there would be months of bonus hours above the typically allowed 20, then months of barely getting any hours at all. And from week to week you wouldn't know at all, and couldn't plan ahead. My guess is they are downsizing significantly right now, because they sent out an email that essentially was pass this test or get fired, and then some people that passed the test still got fired (including me), and then others that didn't were kept on for retraining? Makes no sense, but there is a reason why their stock price has dropped 90% in the last 6 months, because everything about this company is incompetence.

Poor pay for qualifications Disorganized resources Unclear information about work processes and procedures Disorganized HR and payroll - have shorted me 30-60 hours on multiple paycheques Over-reliance on AI Obsessed with stats and targets rather than quality of care Poor sense of community Way too corporate; sending Telus adverts over business email