TELUS reviews

3.5

58% would recommend to a friend

(8,613 total reviews)
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Darren Entwistle

55% approve of CEO

42% positive business outlook

TELUS has an employee rating of 3.5 out of 5 stars, based on 8,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

9K reviews
1.0
Jan 17, 2020

Lack of Leadership

Recommend
CEO approval
Business Outlook

Pros

Academic theory for leadership is positive but...

Cons

Culture was insidiously toxic at senior levels

1.0
May 10, 2019
Recommend
CEO approval
Business Outlook

Pros

We work in a nice building.

Cons

Hmm where do I start... - 1st and foremost, there is ABSOLUTELY NO work life balance. I work every weekend and when it’s not a weekend, I’m working 2-10pm. I have children and no family in my city. I am forced to pay for a babysitter which gets really expensive + daycare on weekdays which is not always ideal since I can’t even pick my own kids up because of these ridiculous schedules. And no matter how much you speak up about it, management gives you excuses from left and right. They keep saying they care about you and are there for you because with you, they wouldn’t have a job...blah blah. Cmon guys, you do not care about your employees, at all! - there are constantly fundraisers, food sales, bake sales, raffles etc. Our pockets are constantly being emptied and drained with no return. - micromanaged. We are hounded on everything, quality, sales, surveys etc. If we perfect two things, it needs to be three, if not three then four. There’s only so much an actual human being can do. Your expectations of agents and their performance is totally you realistic!

5.0
May 2, 2019

Vancouver - An Honest Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been working for Babylon by Telus Health for a little under 4 weeks and I cannot express how genuinely happy I am to work for this company. I come from a retail management/customer service background for a few highly rated retail companies in Canada and have transitioned into my role pretty seamlessly. I was worried, considering I did not have a health background, but the team made it easy and flawless. Babylon offers great benefits that aren't typically given to those who work in customer service (RSPs, health, great SALARY, stats off, included breakfast, and weekends considering your availability/schedule). The team itself is made of up of smart, kind and compassionate individuals who believe in the mission that Babylon expresses: to put an accessible and affordable health service in the hands of every person on earth. I cannot stress the latter enough. There is no "drinking the Kool-Aid" here. Everyone works hard because they understand the importance and significance this has in Canada, and worldwide as well. More than that, there is SO much room for growth, as Babylon (currently in Vancouver for Canada) is a constantly expanding team. Show your ambition, work hard, and you will reap the benefits. All in all, this is by far the best career move I have ever made. To reiterate a little more, the team at our current BC location is phenomenal, and some of the best staff I have ever worked with from GP's, directors, etc. When asked casually during my second week what I missed about the previous jobs, my answer was nothing; the team is smart, will always empower you, and ensure that you are successful in every capacity no matter your position.

Cons

Honestly, just waiting on a program that allows the team to do less manual work that can be simplified by an all-encompassing program (we are a startup so this is bound to happen!).

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TELUS Response
7y
Thank you for your sharing your feedback and sharing what life has been like for you since you joined the Babylon family in Canada. We're delighted that you are loving being part of our fabulous, smart and compassionate Vancouver team. We know that sometimes as a start up we do have to make manual workarounds to make things happen, but hopefully these will be short lived, as we work to build programs to help us achieve our amazing mission.
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