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      TELUS

      Engaged Employer

      TELUS reviews

      3.5

      58% would recommend to a friend

      (8,613 total reviews)
      avatar

      Darren Entwistle

      55% approve of CEO

      42% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.2

      Career opportunities

      3.0

      Senior management

      TELUS has an employee rating of 3.5 out of 5 stars, based on 8,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TELUS employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Aug 29, 2021

      Terrible work culture, useless union

      Network technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits weren't terrible for union employees. Pay was ok.

      Cons

      Employees that know the industry and advocated for customers were chased out of company by arrogant directors and middle managers who don't care for the customers. Management ranks are full of friends hiring and promoting each other. Most managers have very little technical aptitude and get overwhelmed and defensive when you try to educate them. Major system, provisioning , billing defects would go on for years and none of the managers would take ownership of fixing them. Management outsourcing positions to overseas and then bring positions back after aggressive lay offs and harassment from low level managers.

      1.0
      Aug 13, 2021

      stay away becaus this is another company that drinks its own coolaid

      Sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Once upon a time, here were the benefits - Car Allowances (they took it away from us in favour of per km reimbursement, yet we do not drive at all.. and most of us leased vehicles given the requirement for the allowance was newer than 7 years and 4 door - I am personally driving for UberEats to cover my car now - Work events - this was arguably the best part of the job, partners like RingCentral would take us all out for drinks / events but that dried up due to COVID (Pretty sure they fired the guy that everyone loved to) - the best was that managers used to play favourites here so if you wanted to get good accounts then you had to basically suck up to yours to get good accounts that were not garbage like 99 percent of all of them - base salary is horrible and commissions were okay, not great (most sales companies offer a base salary then the same amount as a commission (ex 60kbase + 60K commission) but they changed it to make sure we make LESS than what Shaw or Bell sales people make. the new people who have 2 or 3 years experience only get like 45k as a base salary but the market average is 65K so its bit of a insulting situation - People used to be amazing here, but most of them quit and now it is mostly the shady people left. There are good people left but they are not experienced enough for the work sales is supposed to do whether it is how they strategize accounts or do any admin and basically sell then drop the accounts, implementation goes to sh*t then the accounts get avoided - sales managers are actually normally pretty cool but not all the managers are manager quality which is concerning since they keep saying we are a sales organization. one of the managers who is beyond rude and has zero experience in sales or with clients in bc is petty and really hates some people as if the person wants people to quit and several of her team have quit but she's is given a pass because of how long she's been at Telus so they can't afford to pay her out to leave - there are a LOT of people at Telus like that.

      Cons

      -toxic and petty managers -president of Telus Business doesn't care about us -pay is way lower than market average on experience -commissions are low and most people have a sub $100K max earning potential (sure some people over achieve but they get to cherry pick accounts due to the favortisim -pretty sure we do not have a hr team since I have wanted to speak to them but even management says to email the askhr email... how do we not have a hr person to work with?! -we are so bad at implementation of anything - from pure fibre to phone systems to anything, we have no day 2 support and we keep hearing how we are testing it but where is it? two years into a pandemic and they have no idea what the heck clients think of us - MOST HATE US and will literally hang up when we call - telus is so far behind when it comes to account information cause its like 9 out of 10 accounts have bad information and they are in the wrong group like why am I dealing with a business that has 3 employees when I should be dealing with 100+ employee businesses - we do not even give a care about this and the execs are aware but dont want to do anything - sales force is horrible bc telus is too cheap to actually fix stuff and spends money on flashy things THE BIGGEST THING THAT UPSET ME OFF AND MY COWORKERS: When covid hit, most of us were not used to being remote workers exclusively despite Telus "enabling" us with company issued computers (which are not good btw) and a former $30 (may have been $20) credit for home Internet - MOST OF US DID NOT HAVE MONITORS SO THAT IS WHY WE WOULD GO INTO THE OFFICE, Telus said they would give us what we need (monitors / keyboard etc) but its been like 2 years and some people (me included) are still waiting. look at any of our competitors and they sent their employees LEGIT work from home packages - keyboards mouses monitors notepads water bottles or even some stuff just to acknowledge they know we suffer right now but telus didn't do anything like that despite posting profit on quarters and paying the execs bonuses (but we didn't get anything). stay far away from this company, you will literally hate your life and lose any aspirations of being a happy person

      1.0
      Feb 11, 2021

      Not a good company to switch

      Module lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Technologically inferior work so less stressful. Top management easy accessibility

      Cons

      1. You will be mostly occupied with processes and excels documents. There is 0 scope of enhancing your skills 2. No one trusts top management and whole organisation has zero faith 3. You will be working till 3 am for forever. The core working time is totally in sync with Telus Canada. Even if you are offered a position with 12-9 working time that’s a lie. All the meetings are generally held at 10pm-1am 4. Huge nepotism

      Viewing 145 - 147 of 8,613 Reviews
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