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      Octopus Energy

      Engaged Employer

      Octopus Energy reviews

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      4.9

      99% would recommend to a friend

      (1,571 total reviews)

      Roberto Giner

      100% approve of CEO

      99% positive business outlook

      Ratings by category

      4.9

      Culture & values

      4.9

      Diversity & inclusion

      4.8

      Senior management

      4.7

      Work/Life balance

      4.7

      Career opportunities

      4.6

      Compensation and benefits

      Octopus Energy has an employee rating of 4.9 out of 5 stars, based on 1,571 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Octopus Energy employee rating is 34% above average for employers within the Energía, minería e infraestructura pública industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Feb 15, 2025

      Really unhappy

      Electrician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Yearly bonus, can’t think of many others.

      Cons

      Unorganised chaos, nobody takes responsibility for anything, mega ‘clicky’ management. Have to be special friends with the above to progress. Joined the company three years ago, was told how amazing we were etc (I still semi agree from a customer perspective, but there are many unhappy guys in my area). Massive expectation. The company expect an hour of travel in their van before and after my shift. Works out over 50 hours per week, so really tired once home, only really have time to eat and go to bed, ready to be up at 5.30am the next day. I have never felt pressure like it in a job, I’m feeling anxious and unsettled. Hoping to leave soon but waiting for the right opportunity to come along. Heard of other guys in the area being offered a job, then hearing nothing from the management in the department for weeks, then finding out the job offered wasn’t available in the area, so more chaos and playing with mental health. I’m currently unsure where all these recent changes have come from, whether it’s just my local area or nationwide. I have been a big admirer of Greg and his vision for change and hope it hasn’t come from the very top. We’re definitely feeling it at the bottom though

      avatar
      Octopus Energy Response
      1y
      Thank you for taking the time to share your feedback. We’re sorry to hear about how you are feeling right now. We take all feedback seriously and are committed to improving the working environment for our employees. We recognise that we are not perfect and mistakes do happen, but we are actively working to address inefficiencies, improve communication, and provide better support to our teams. Your concerns around workload, management structure, and progression opportunities are important to us, and we encourage open discussions so we can find ways to improve. To help improve communication and morale, We have recently introduced team engagement days - giving everyone a chance to come together as a team, recognise great performance, let you know what's happening around the business and share ideas. We hope this helps create more opportunities for open conversations and support. If you are feeling unsettled or under pressure, we strongly encourage you to reach out to your manager or me. We want to ensure all employees feel valued, supported, and heard. We appreciate your dedication and the hard work you put into delivering for our customers. If you’d be open to a further conversation, we would welcome the opportunity to discuss your concerns in more detail and explore how we can make positive changes. please drop me an email directly at Jason.smith@octopusenergy.services and we can set up a meeting or phone call. All the best, Jason
      1.0
      Aug 31, 2022

      Toxic company for staff at the bottom.

      Energy specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free cereal and good office location

      Cons

      The worst job I have ever had. Controlling management, poor support for staff, poor pay when compared to industry standard. Limited in how to help customers. Was given a stern talking to for discussing pay with colleagues, and had no one to report this to as no HR department. Some Ops managers have a years rent paid where energy specialists are denied pay rises until they complete two specialisms. Colleagues have poor mental health due to lack of support but the company preaches it is one big ‘family’. Extremely toxic environment that is hidden underneath free cereal and booze.

      avatar
      Octopus Energy Response
      3y
      Hello there, Thanks for your feedback. I'm sorry for the delay in responding, had some issues getting admin access to Glassdoor! From your review, I think that you are still working with us as you don't mention having left the business. Although you are correct that we don't have an HR department as such, there are lots of people around the business that you can speak to openly and honestly so I really hope that you will reach out to myself (or someone else if there's someone else you would feel more comfortable speaking to). It would be great to have a proper conversation about this and also to get some more detailed feedback from you if you were willing to give this. Please do reach out to me on Slack or by email to lynne.higgins@octoenergy.com. Lynne Higgins Head Of Operations Octopus Energy
      2.0
      Feb 17, 2023

      Not a great place to work

      Inbound brand ambassador
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relaxed dress code. Good working hours. Good incentives. Unlimited additional holidays to the discretion of management.

      Cons

      They have No HR Department, this has bred a culture of people especially management, trying to get away with anything they can, there has been, bullying, nepotism, sexual harassment and more scandals on my team. Left with noone to report any incidents to because the management are either involved or higher ups will cover for them and brush things under the rug. Really mismanaged, and you won't get anywhere based on merit, only if you know the managers outside of work. They pretend to be progressive, and have a relaxed work environment, but everyone is treated like children and micromanaged to the point where they are pulled up for having a toilet break too close to another person's. They pretend to care about mental health but all that is offered is a channel on Slack Application, which makes it impossible to book a chat/course with a counsellor. Management never turn up to work, and the management of upwards of 4 big teams could be left to one team leader, and left to struggle without help.

      avatar
      Octopus Energy Response
      3y
      Thank you for taking the time to leave a review, I really appreciate you doing this. You are correct that we don't have a formal HR department at Octopus Energy. Team members should feel empowered to reach out to any leader in the business if they are unhappy with anything that they see/hear happening in the workplace. There are no barriers for anyone in the team to approach anyone within the organisation with any concerns. I'm ultimately responsible for the IBA team and really sorry if you didn't feel able to do reach out or if wasn't made clear to you that you could. From your review I can see that you are no longer with by us, but I would like to reassure you that we've taken steps to address this.
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      ReviewsOctopus Energy reviews

      Glassdoor has 2,559 Octopus Energy reviews submitted anonymously by Octopus Energy employees. Read employee reviews and ratings on Glassdoor to decide if Octopus Energy is right for you.